Hub3 in modem mode kills my internet

[Mendes06]

Hello, I just bought an ASUS router to connect to my hub3, I set up and it works fine but when I change my hub3 to modem mode I loose the internet and my router can’t connect anymore also my hub light is red instead of magenta. When I changed the hub3 back to router mode everything works fine I have Wi-Fi from hub3 and Wi-Fi from my ASUS router. Is this normal? Can the Asus router work properly while the hub is in router mode? 
Thanks!

[Tudor]

1) The LED can look red to some people especially as it ages to that colour. It it goes white when back in router mode, then all is ok.

2) Did you use the correct instructions to go to modem mode. Instructions follow:

How to put a VM hub into modem mode:

1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.

2) Turn off the hub and disconnect any Ethernet cables

3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)

4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.

5) Turn on the VM hub.

6) You should now be able to access the internet and the hub will now be on 192.168.100.1

Note1: this only needs doing once for each new router or when VM changes your WAN IP address.

Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.1

[Mendes06]

Hello,

thanks for replying. I put the hub on modem mode exactly like u said. And when I connect my router to a port in the hub I have no internet. Also there is a red light on my router for the WAN port.

how do I check if my router port is set to DHCP?

[Mendes06]

I have a Asus RT-AX82U if it helps

[carl_pearce]

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@Mendes06 wrote:

I have a Asus RT-AX82U if it helps

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Do you have anything else connected to the Ethernet ports on the HUB?

[Mendes06]

I have an Ethernet cable that is connected to my pc but I already tried without it and I have the same issue. 

[carl_pearce]

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@Mendes06 wrote:

I have an Ethernet cable that is connected to my pc but I already tried without it and I have the same issue. 

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When in modem mode the HUB will only provide internet access to one wired device, and it will also retain that device's MAC address for internet access even when unplugged until you reboot the HUB.

You must reboot the HUB once all devices, accept the Asus, are unplugged.

[Mendes06]

Ok so do I need to set up my router before or after putting the hub in modem mode?

[carl_pearce]

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@Mendes06 wrote:

Ok so do I need to set up my router before or after putting the hub in modem mode?

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Reboot HUB after putting it into modem mode and wait for it to complete the boot process. Then reboot the Asus.

All other wired devices must be plugged into the yellow ports on the Asus, HUB into the blue port.

[Mendes06]

Ok I will try that tomorrow and I will let you know.

thanks for the help I really appreciate!