on 04-06-2021 17:29
I have a Hub3 and 200mb fibre connection. I have 16 devices connected to it including iPhones, MacBooks, Alexa’s and TV’s.
For some annoying reason, the Hub3 keeps dropping the internet connection on the Apple devices. One minute my IPhone will have internet, the next minute it won’t.
It still shows as having a wireless connection to the Hub3, but doesn’t get any websites etc.
Anyone else having the same problem? Any help would be appreciated.
Thanks.
on 04-06-2021 18:34
Do a network reset on the Apple devices in question
on 04-06-2021 19:45
on 07-06-2021 11:16
Hi DaiBee,
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
I'm sorry to hear that you are having an issue with the connection on your Apple Devices.
Just so we can help you further on this, as per jbrennand, can you please confirm if this is only happening on the Apple devices or is this happening on all devices at the same time? Do the lights change on the Hub when you notice the disconnects?
Checking the account, all looks fine from this end so pop back and let us know the answers to the questions so we can help you further 🙂
Thanks,
on 07-06-2021 21:01
Yes this appears to only happen to Apple devices. I have Alexa’s around the house and they all stay connected.
The signal strength on my phones suggest full strength when in rooms where the connection drops, but I do think it’s worse when further away from the Hub.
I used to have a Netgear Nighthawk plugged into the Hub (using modem mode) and this worked fine with Apple devices, but it would drop the connection and then everything would loose connection until I restarted the router.
on 07-06-2021 21:03
I tried this on one iPhone but it hasn’t resolved the problem. Thanks for the suggestion though.
on 07-06-2021 21:09
Have you tried disabling the “smart” Wifi on the hub?
on 07-06-2021 22:55
I also think the “smart” WiFi on the hub may be the cause. I think as you get some distance from the hub the Apple devices try to switch from the 5 GHz band to the 2.4 GHz and the “smart” WiFi is causing a problem.
on 08-06-2021 08:39
Thank you for confirming this @DaiBee.
I am sorry that this is not working for you, everything does seem to be fine on this end with your equipment.
Have you tried getting in contact with apple to find out why you are unable to use your home internet on your apple devices?
Look forward to your response.
New around here? To find out more about the Community check out our Getting Started guide