Menu
Reply
  • 1
  • 0
  • 0
wardlows
Joining in
106 Views
Message 1 of 4
Flag for a moderator

Hub3 constantly disconnecting

I am constantly having to reboot my hub3 as the internet keeps failing and cannot access catchup.

0 Kudos
Reply
  • 3.24K
  • 241
  • 522
Tudor
Wise owl
97 Views
Message 2 of 4
Flag for a moderator

Re: Hub3 constantly disconnecting

Phone customer services and report the fault, VM staff will get around to your post, but it may be anytime up to a week before your get a response. 


There are 10 types of people: those who understand binary and those who don't
0 Kudos
Reply
  • 13.92K
  • 404
  • 1.6K
Forum Team
Forum Team
57 Views
Message 3 of 4
Flag for a moderator

Re: Hub3 constantly disconnecting

Hi wardlows,

Apologies for your disconnecting broadband. Diagnostic tests from here indicate no area fault though your Hub has elevated upstream power levels along with a very high number of T3 timeouts. I'd like to arrange for an engineer to visit - please reply to my PM (purple envelope icon, top right of page) and I'll schedule an appointment for you.

Regards,

 


Jen
Forum Team



0 Kudos
Reply
  • 13.92K
  • 404
  • 1.6K
Forum Team
Forum Team
29 Views
Message 4 of 4
Flag for a moderator

Re: Hub3 constantly disconnecting

Hi wardlows,

Thanks for getting back to me. Appointment scheduled as per the details in my PM. I re-tested your connection first and the upstream power levels are still too high so it will be interesting to see if your disconnections abate following the visit. Keep us updated Smiley Happy


Jen
Forum Team



0 Kudos
Reply