Hub3 constant red light

[barnardk]

Hi,

My Hub3 has a constant red light all of the time.

I have followed all the help, to re set, power down for 30 mins etc and it remains the same with a very unstable connection and much slower than it used to be. I did try and log this and when spoke to support said is it a fault router, overheated etc, although it does standalone away from anything and was told there was an unstable issue in the area. Whilst that has been resolved now, my connection is still very unstable all of the time and not what i would expect from my connection and the hub is running hot.

This is this mornings quality monitor

Previous days shows the latency above average

[Anonymous · Accepted solution]

You will almost certainly need a replacement hub given that you have already tried the initial fixes. VM team will respond soon. 

[Ryan_N]

Hi barnardk, 

Thank you for your post and welcome to the forums. 

Have you tried switching it off and then back on again? Jokes aside, I am not even going to ask you any further questions - I will send you over a private message so we can get this sorted asap 🙂 

Cheers, 

Ryan.