Hi @Kdshared312
The dropped signals may not be your hub, but possibly wiring, signal or local issues.
Are the issues just on wifi or are they wired connections too?
You need to provide more information, VM won't just change the hub.
You should post your router stats here for the learned members to check what the problem is and offer assistance.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.
Don't login, instead below there click on Check Router Status
From the Router Status” page copy/paste 3 FULL sets of data onto here – from the Downstream, Upstream, & Network Logs pages.
You could also set up a BQM monitor at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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