Hub power light and WiFi flashing green

[Becki2]

Hi I woke up this morning and my wife isn’t working. The WiFi and power are both flashing green. I have checked all connections and checked outside also and there are no loose wires. Can anyone help? 

[lotharmat]

What does the 0800 561 0061 number say? Are there any local faults?

[Becki2]

No there are no local faults 

[sophist]

---

@Becki2 wrote:

No there are no local faults 

---

you'll need to call it in then - 0345 454 1111 (or 150 from a virgin line)

you can also wait here for a response from VM, but that can take a couple of days...

[Molly_G]

Hey @Becki2,

Welcome to the forums and thanks for your posts. Sorry to hear of the broadband issues you've been having this week.

I've been unable to locate your account with your forums details to look into this - are you still having issues / have you managed to get some support in this time via our customer services?

Let us know if you're in need of further assistance.

Kind regards,