Virgin Media Community

[Donnieb3007]

Is there someone I can verbally speak to about this? It has happened 4 times in a 45 min period this morning.  I feel this format of support is getting nowhere over 2 weeks

[Sydney_B]

Hi @Donnieb3007 👋.

We are sorry to hear that you are still having issues with your VoIP device😓, have you followed our diagnostic tool 👉 https://virg.in/fixlandline. If you are still facing issues after completing this, please do come back to us and we can look into the issue further.

Keep us updated.

Syd

[Donnieb3007]

thanka for the link but the link is not helpful in this matter 

[Paul_DN]

Hi Donnieb3007,

Thank you for reaching back out, I was able to check this side and can see no issues at all, other than the Voip service is everything else OK including our Phoneline Via the Router?

If this is a 3rd party Voip service this isn't something we would support.

Regards

Paul.