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Donnaj76
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Hub not showing on wifi selection after reboot

Rebooted my hub 3 and now it can't be found on any device yet have been told it's connected by virgin it's like it's hidden ?? Hellllp

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TobyTyler77
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Re: Hub not showing on wifi selection after reboot

Same happened to me a few days ago, I solved it by resetting the hub with a pin on the back of it, pain in the ass but it worked. 

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Forum Team
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Re: Hub not showing on wifi selection after reboot

Hi Donnaj76,

 

Welcome to the forums and thank you for raising your concerns here. I'm sorry that you've had issues with your hub.

 

Have you managed to resolve this since your message?

 

If not, have you tried performing a pinhole reset as suggested by @TobyTyler77? I'd recommend giving this a go if you haven't already. This is done by poking a paperclip or similar into the pinhole labelled RESET for at least 20 seconds. Please bear in mind that this would revert any settings or passwords to their default and disconnect any wireless devices.

 

If you've tried this with no success, have you logged into our service page using your MyVM details to run home diagnostics on your equipment?

 

Thanks,

Rachael

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