on 04-06-2022 14:38
My wifi appears to be working, but the connection to my home in ST1 appears to have failed. Usual tests have resulted in no apparent local problems, and testing my hub failed to resolve the issue, saying my hub isn't connected properly. The house phone shows the line failure, too. Anyone else got this in my area?
Engineer booked for Tuesday
Answered! Go to Answer
on 16-06-2022 19:39
...and further, further - I've just had a phone text from 07800 002204 telling me to expect an engineer visit between 0800 and 1200 on Tuesday 21st June. To the best of my knowledge, I have no arranged this, so again, I hope this info helps you all. Cheers, J&AC
on 18-06-2022 17:36
Today, fyi
on 20-06-2022 18:21
Hi jandacooper
Thanks for coming back to us, please let us know how the engineer visit goes.
Best,
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on 20-06-2022 18:41
on 21-06-2022 10:32
A VM Engineer attended this morning, listened to my lengthy explanation, and carried out some tests to establish what was happening. Physical connection failures were suspected, and as a result the cable and fittings were replaced. They were the original NTL installation I suspect, so rather old.
This does appear to have put things back where they should be, so all does seem well. Fingers firmly crossed.
As ever, thank you all for your help.
on 22-06-2022 15:50
on 24-06-2022 19:29
Hi @jandacooper thanks a lot for your post and keeping us updated.
How have things been over the last couple of days, I've ran checks on my side and all appears to be running within specifications?
Please keep us posted.
Many thanks
on 19-07-2022 19:24
Well, matters are much improved in general, especially after the current hot spell.
Thanks all for your help.
on 21-07-2022 19:50
No problem @jandacooper and we are so happy that we were able to help.
Please do pop back to the forums in the future should you need anything.
Thanks again.