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Hub management

Connorshaun11
Tuning in

I need to relocate where my hub is to a more open space and I’ve re designed my bedroom but the cable for the hub isn’t long enough. 

5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person

Call in and reques a Hub move - will cost £25

There are a few options. Firstly call it in on the “faults” line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

Try now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Sabrina_B
Forum Team
Forum Team

Hi @Connorshaun11 👋.

Thanks for reaching out to us and welcome to the Community Forums. For any relocations we can do one of two things, we can provide you with a cable that you can fit yourself, or we can arrange for an engineers to come and they will relocate the hub and this will include relocation of the Omnibox should it be needed, a made to measure cable as well as ensuring the cabling is tacked along the skirting, this does come at a cost of £25.

Since your post have you been able to get this done, if now could you please respond to the private message I have sent you 🌞. Look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

 

Thanks.

 

Sabrina

I still havnt managed to have this done yet if possible could I have a wire sent out ? 

Hosay299
Fibre optic

What length type would you need as they only do certain lengths 

jbrennand
Very Insightful Person
Very Insightful Person

F.O.I....

Please post back here with details of what length of cable they eventually send you.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.