on 31-01-2022 23:15
Hi
just installed my new hub 5 works fine but how do I get the 2.4 channel as I need to pair my smart plugs
thanks
Mick
Answered! Go to Answer
01-02-2022 10:37 - edited 01-02-2022 10:39
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
You could also try disabling the 5Ghz band temporarily until you get the plugs connected, and then switch the 5Ghz band back on.. This may or may not work, but worth a try.
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on 31-01-2022 23:22
192.168.0.1 -> Login -> Advanced Settings -> Wireless -> Security.
On this page you should be able to change the name of the 2.4ghz and 5ghz connections and apply at the bottom.
01-02-2022 10:37 - edited 01-02-2022 10:39
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
You could also try disabling the 5Ghz band temporarily until you get the plugs connected, and then switch the 5Ghz band back on.. This may or may not work, but worth a try.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 01-02-2022 17:07
Thanks very much that worked by renaming them separate as you suggested.
Mick