on 19-07-2021 08:27
Hi Guys, i've got Virgin in my house and i have 2 wall boxes that are identical in two different rooms...currently i have my hub and my Tivo box connected to just one of these boxes via the cabling set that came with it...an isolator cable and a splitter.
What i want to do is separate them...have my hub connected to the wall box in my study and the tivo/TV box in my living room.
do i need to buy a new cable set and just have one side attached (and where can i buy one) or is it possible to buy separate cables and not use the 'splitter part)?
on 19-07-2021 09:02
on 19-07-2021 09:20
Thanks for the reply. yes i think this is the case i have a box at the front where the cable comes from the street cabinet and then 2 boxes in doors. both of these only have once coax connector that the isolator cable connects to...then there is a splitter then white wires that have labels on (hub etc).
so i guess i just need to understand how i can get another one of these full cable sets?
any ideas?
on 19-07-2021 09:38
@Andybutler99 wrote:so i guess i just need to understand how i can get another one of these full cable sets?
VM's co-ax is specialist grade, to shield against external RF interference that uses the same frequency as VM.
It sounds like you're going to need a non-fault tech visit to supply/install internal cabling - you can arrange this through the normal faults route at a fixed cost of £99
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on 19-07-2021 10:29
No I dont need internal Cabling...i just need the cable set that goes from the box on the wall to the hub and the TV box.
it was a self install kit you just plug it in
on 21-07-2021 11:49
Hello @Andybutler99.
Welcome to the community page, thank you for posting on here.
I am sorry for the delay in getting to your post.
Please can you take a picture of connections you need the cable to and from? Then post the picture on this thread?
Look forward to your response.
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