Hub WiFi keeps dropping out!

[Fedge08]

Hi, my WiFi keeps dropping out supposed to be 500Mb but absolute poop!!

[newapollo]

Hi @Fedge08 

You type 192.168.0.1 in the browser address bar, not in the search bar. 😄

[Fedge08]

🙄 sorry guys!

• ok, ran the network diagnostic tool got this?!?

[Fedge08]

Your home network has a few problems.
Checking Broadband Service
Checking Telephone Service
Checking Ethernet Connections
A Checking WiFi Connections
Green ticks top 3, red triangle bottom one

[Fedge08]

Anyone know what I should do?

nothing from Virgin!

[Anonymous]

Are you able to post your stats please as set out above? 

[Fedge08]

Hi, is this what you mean?

thanks

 

[Ashleigh_C]

Hi there @Fedge08

Thank you so much for your post and welcome back to our community forums, it's great to have you back!

I'm so sorry to hear that you are facing these issues with your connections and a huge thank you to the community members @Anonymous and @newapollo for all their help and guidance so far, it's really appreciated! 

In order to post your Hub stats: 

• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc 

Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum.

Thank you.
 

[Fedge08]

here is the direct link to the broadband quality monitor

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d193714d42479e50eedc6029e7f1e2ffa25056c5

as you can see, fine for a couple of days tfcc we n rubbish again!!! 

[Fedge08]

 

[Ilyas_Y]

Hey there @Fedge08, thanks for reaching out to us.

I'm sorry to hear about the Wi-Fi issues you've had recently.
I've had a look on the system and can see this is due to the placement of the intelligent Wi-Fi pods.

Are you able to rearrange them in the house, so the pod should be within range to the Hub so that it can connect to the Hub and in return once in range, the affected area with black spots can be improved.

Let us know how it goes.

Kind regards.