on 07-07-2021 07:40
I have a Hub 3, and the router is exhibiting some strange symptoms that eventually lead to it my losing Internet, after a degradation in service.
What happens is that after about a day, the Wifi light is solid green but the Internet light starts flashing constantly. The horizontal light at the bottom is solid white. I still have Internet, so I generally ignore it. Often I cannot connect to the router via the Virgin Media Connect app, although today I can - but when I try to reboot via the app, nothing happens (even though the app thinks the router rebooted).
Eventually what happens is my router will crash - my Internet service will degrade, and sometimes my Wifi will "disappear" completely for 30 seconds. All the lights on my router will flash randomly - a bit like a Christmas Tree.
I have spoken to Virgin Media whom have said that I need a faster Internet connection a should upgrade from 100mb to 300mb! Their reasoning is that I have 15 devices connected - but as I've explained, a lot of these are IoT type devices. At most, I really only have maybe two PCs gaming (my teenage boys) and watching something on a Kindle / AppleTV - and I do not have an issue with speed.
Below are some Router Status logs:
Cable Modem Status Item Status Comments
Acquired Downstream Channel (Hz) | 202750000 | Locked |
Ranged Upstream Channel (Hz) | 60299951 | Locked |
Provisioning State | Online |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 202750000 | 5.9 | 38 | 256 qam | 9 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 6600 | 30 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60299951 | 39.5 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | [removed this in case it's sensitive] |
Primary Downstream Service Flow
SFID | 224858 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 224857 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
Time Priority Description
07/07/2021 06:14:33 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 11:58:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 12:12:54 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:42:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:42:32 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:42:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:42:8 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:41:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:41:32 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:41:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:41:7 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:33:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:33:22 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:26:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:26:24 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 23:52:12 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 23:52:12 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 23:50:36 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/07/2021 23:50:35 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 07-07-2021 07:51
on 07-07-2021 08:07
Thanks @Iotharmat - status below (have had to post in multiple posts due to character limit)
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz) | 138750000 | Locked |
Ranged Upstream Channel (Hz) | 32600000 | Locked |
Provisioning State | Online |
on 07-07-2021 08:07
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 5.6 | 38 | 256 qam | 1 |
2 | 146750000 | 4.9 | 38 | 256 qam | 2 |
3 | 154750000 | 5.8 | 38 | 256 qam | 3 |
4 | 162750000 | 7.1 | 38 | 256 qam | 4 |
5 | 170750000 | 8.1 | 40 | 256 qam | 5 |
6 | 178750000 | 7.9 | 40 | 256 qam | 6 |
7 | 186750000 | 7.3 | 40 | 256 qam | 7 |
8 | 194750000 | 6.8 | 40 | 256 qam | 8 |
9 | 202750000 | 6 | 40 | 256 qam | 9 |
10 | 234750000 | 6.5 | 40 | 256 qam | 13 |
11 | 242750000 | 6.5 | 38 | 256 qam | 14 |
12 | 250750000 | 7 | 40 | 256 qam | 15 |
13 | 258750000 | 7 | 38 | 256 qam | 16 |
14 | 266750000 | 7 | 40 | 256 qam | 17 |
15 | 274750000 | 7 | 40 | 256 qam | 18 |
16 | 282750000 | 7.3 | 40 | 256 qam | 19 |
17 | 290750000 | 6.5 | 40 | 256 qam | 20 |
18 | 298750000 | 7.5 | 38 | 256 qam | 21 |
19 | 306750000 | 7.5 | 38 | 256 qam | 22 |
20 | 314750000 | 8 | 40 | 256 qam | 23 |
21 | 322750000 | 8.4 | 38 | 256 qam | 24 |
on 07-07-2021 08:08
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 24 | 998 |
2 | Locked | 38.9 | 2 | 0 |
3 | Locked | 38.6 | 11 | 0 |
4 | Locked | 38.9 | 6 | 0 |
5 | Locked | 40.9 | 6 | 0 |
6 | Locked | 40.3 | 4 | 0 |
7 | Locked | 40.3 | 0 | 0 |
8 | Locked | 40.3 | 17 | 0 |
9 | Locked | 40.3 | 6 | 0 |
10 | Locked | 40.3 | 0 | 0 |
11 | Locked | 38.9 | 0 | 0 |
12 | Locked | 40.3 | 0 | 0 |
13 | Locked | 38.9 | 6 | 0 |
14 | Locked | 40.3 | 0 | 0 |
15 | Locked | 40.3 | 0 | 0 |
16 | Locked | 40.3 | 0 | 0 |
17 | Locked | 40.3 | 0 | 0 |
18 | Locked | 38.9 | 5 | 0 |
19 | Locked | 38.9 | 0 | 0 |
20 | Locked | 40.9 | 0 | 0 |
21 | Locked | 38.9 | 4 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 41.5 | 5120 | 64 qam | 5 |
2 | 39400000 | 42.3 | 5120 | 64 qam | 4 |
3 | 53700000 | 40.8 | 5120 | 64 qam | 2 |
4 | 46200000 | 40.5 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | [redacted] |
Primary Downstream Service Flow
SFID | 225426 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 225425 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
Network Log
Time Priority Description
07/07/2021 06:59:41 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 06:59:40 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 06:58:31 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 06:58:31 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 06:58:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/07/2021 06:14:33 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/07/2021 11:58:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 12:12:54 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:42:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:42:32 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:42:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:42:8 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:41:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:41:32 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:41:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:41:7 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:33:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:33:22 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/07/2021 00:26:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 07-07-2021 08:09
To add - I get "Internet(Partial Service (DS only))" after a reboot. This goes away after about a day.
on 07-07-2021 08:59
on 07-07-2021 09:08
Agreed - I'm relatively tech savy, but not a network expert. To quote the support person I spoke with: "What I can suggest as a expert in my field is to upgrade your speed for an uninterrupted broadband experience, we would only want our customers to have the best broadband experience".
Personally I think either there is a hardware issue with my router, or an issue with the line quality that is causing my router to get clogged up with error messages etc.
on 07-07-2021 09:12
“I have spoken to Virgin Media whom have said that I need a faster Internet connection a should upgrade from 100mb to 300mb! Their reasoning is that I have 15 devices connected - but as I've explained, a lot of these are IoT type devices”
Ignore that BS. We have far more devices, mainly IoT, on such a connection without issue.
As already said, such up selling when there’s a fault is despicable.
on 07-07-2021 09:40