Hub Red Light - why is my wifi slow and intermittent?

[YasminM89]

I joined Virgin Media in February and initially was great. For the past month, wifi has been slow and buffering at times - even on the tv which is plugged into the router. The red light is constantly on and I have read this might mean overheating but the box is not enclosed and I can’t seem to fix this. 
Finding chat bot is slow and unhelpful and I can’t find a contact number for customer services. Does anyone know what I can do to fix this? Do I have a faulty hub?

[Akua_A]

Hi @YasminM89,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been having ongoing issues with your service since joining us. We can understand the frustration caused and we want to best help.

I have been able to access your account using forum details to look into this and everything seems fine back end. Just to clarify, is the red light currently showing on your hub? Have you tried the following link to see if it helps? https://virg.in/ConnectHelp     

 Thanks,