on 11-05-2022 15:42
Hi, this is regarding my Super Hub 2...
Ever since it was installed, must be a few years now, it's needed a reboot whenever the wi-fi dies, which used to be about every 4 weeks. Over the last few months it's needed rebooting about once a week, with this week the wi-fi dropping out yesterday and again today, so it's starting to get annoying!
My box is downstairs and my computer is upstairs so I've no way of checking to see if the ethernet connection drops off as well.
I don't know if it's related, but when the Hub is functioning the 5GHz signal works absolutely fine, while the 2GHz is somewhat dodgy in that it seems 'corrupt' at times... internet downloads drop out quite often and completed downloads are sometimes corrupted, as are the transfer of files, mostly music, between the computer and my WD My Cloud NAS which is plugged into the Hub via the LAN cable and communicates via Wi-Fi. None of that happens when I'm connected to 5GHz.
Should I just ask VM for a new box or could it be something fixable?
Thanks.
Answered! Go to Answer
11-05-2022 18:44 - edited 11-05-2022 18:46
Yep working fine now... will need 24 h before a complete picture appears
Not sure about your NAS connection and whether that is ethernet or wifi or both? Can you have it running on ethernet only to see whether it still has issues - or not?
on 11-05-2022 15:50
on 11-05-2022 16:45
Hi John, thanks very much for your reply.
I've pasted the info from the router as requested, this is via WiFi at the moment - it all means nothing to me! I'll set a Broadband Quality Monitor as well.
Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) | 411000000 | 419000000 | 427000000 | 435000000 | 443000000 | 451000000 | 459000000 | 467000000 |
Lock Status(QAM Lock/FEC Sync/MPEG Lock) | Locked | Locked | Locked | Locked | Locked | Locked | Locked | Locked |
Channel ID | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 |
Modulation | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM | 256QAM |
Symbol Rate (Msym/sec) | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 | 6.952000 |
Interleave Depth | I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
I=12 J=17 |
Power Level (dBmV) | 6.63 | 6.61 | 6.00 | 6.03 | 5.50 | 5.81 | 6.04 | 6.08 |
RxMER (dB) | 37.09 | 37.09 | 37.09 | 37.09 | 37.36 | 37.09 | 37.36 | 37.94 |
Pre RS Errors | 1052 | 682 | 335 | 901 | 317 | 328 | 959 | 316 |
Post RS Errors | 282 | 301 | 298 | 871 | 312 | 325 | 956 | 311 |
Upstream US-1 US-2 US-3 US-4
Channel Type | 2.0 | 2.0 | 2.0 | 2.0 |
Channel ID | 2 | 3 | 4 | 1 |
Frequency (Hz) | 53700000 | 46200000 | 39400000 | 60300000 |
Ranging Status | Success | Success | Success | Success |
Modulation | 64QAM | 64QAM | 64QAM | 64QAM |
Symbol Rate (Sym/sec) | 5120000 | 5120000 | 5120000 | 5120000 |
Mini-Slot Size | 2 | 2 | 2 | 2 |
Power Level (dBmV) | 44.25 | 43.50 | 42.75 | 44.00 |
T1 Timeouts | 0 | 0 | 0 | 0 |
T2 Timeouts | 0 | 0 | 0 | 0 |
T3 Timeouts | 1 | 0 | 0 | 0 |
T4 Timeouts | 0 | 0 | 0 | 0 |
Network Log
First Time | Last Time | Priority | Error Number | Description |
11/05/2022 15:04:11 GMT | 11/05/2022 15:04:11 GMT | Warning (5) | 66050310 | Auth Success - Web login successful. |
11/05/2022 15:04:01 GMT | 11/05/2022 15:04:01 GMT | Warning (5) | 66050300 | Auth Fail - Web login failed. |
11/05/2022 13:28:43 GMT | 11/05/2022 13:28:43 GMT | Error (4) | 68010302 | DHCP WAN IP - [MOD EDIT: Removed] |
11/05/2022 13:27:39 GMT | 11/05/2022 13:27:39 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
09/05/2022 11:19:00 GMT | 09/05/2022 11:19:00 GMT | Error (4) | 68010302 | DHCP WAN IP - [MOD EDIT: Removed] |
09/05/2022 11:17:56 GMT | 09/05/2022 11:17:56 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
07/05/2022 12:58:41 GMT | 07/05/2022 12:58:41 GMT | Error (4) | 68010300 | DHCP RENEW WARNING - Field invalid in response v4 option |
04/05/2022 14:19:49 GMT | 04/05/2022 14:19:49 GMT | Error (4) | 68010302 | DHCP WAN IP - [MOD EDIT: Removed] |
04/05/2022 14:18:47 GMT | 04/05/2022 14:18:47 GMT | Error (4) | 68000407 | TOD established |
Time Not Established | Time Not Established | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
Time Not Established | Time Not Established | Notice (6) | 84000510 | Downstream Locked Successfully |
04/05/2022 12:47:59 GMT | 04/05/2022 12:47:59 GMT | Critical (3) | 82000200 | No Ranging Response received - T3 time-out |
04/05/2022 12:47:57 GMT | 04/05/2022 12:47:57 GMT | Error (4) | 68000407 | TOD established |
04/05/2022 12:47:43 GMT | 04/05/2022 12:47:43 GMT | Notice (6) | 84000510 | Downstream Locked Successfully |
04/05/2022 12:47:29 GMT | 04/05/2022 12:47:29 GMT | Critical (3) | 82000400 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
04/05/2022 12:47:29 GMT | 04/05/2022 12:47:29 GMT | Critical (3) | 82000400 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out |
on 11-05-2022 16:51
I've set up a Broadband Quality Monitor for which the link is...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9cbe6a341fe6b9849833757379426073b9d6b024
Cheers.
on 11-05-2022 16:58
on 11-05-2022 18:38
Thank you for that... I've turned on accept pings in the router settings so hopefully BQM should work OK now.
11-05-2022 18:44 - edited 11-05-2022 18:46
Yep working fine now... will need 24 h before a complete picture appears
Not sure about your NAS connection and whether that is ethernet or wifi or both? Can you have it running on ethernet only to see whether it still has issues - or not?
on 11-05-2022 22:55
Regarding the NAS, I put that a bit misleadingly in my original post, the NAS sits next to the VM box and is plugged into that with an Ethernet cable. The NAS doesn't have it's own Wi-Fi capabilities, it uses the VM router to handle all the traffic to various Wi-Fi devices around the house. Basically, all my music is on there so it connects with various Google Home speakers and the hi-fi.
Thanks, Andrew
on 12-05-2022 15:40
on 12-05-2022 16:46
Just after 9.30am I downloaded about 20 large-ish PDF files, approx 80Mb to 220Mb each, so that was a big lump of incoming data. As you say, everything's working OK... in fact, running a speed test last week would max out at about 85Mbps, today I'm getting 114Mbps bursting to 166Mbps, that's on a 100 contract. So I certainly can't complain about the quality of the broadband.
Yes, the NAS connects by ethernet cable only to the router, the NAS doesn't have any problems I'm aware of. It's certainly not in constant use so I can power that off for a day or two if needed.
One thing I forgot, mainly because I don't actively use it at the moment, is that the TV and the BlueRay player are both connected by ethernet cable to the router, that's for accessing Netflix and YouTube etc which I don't use on there. Again, that can be unplugged if required.
Cheers, Andrew