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Hub Needs Rebooting Every Few Days As Wi-Fi Dies

AndrewFisher
Dialled in

Hi, this is regarding my Super Hub 2...

Ever since it was installed, must be a few years now, it's needed a reboot whenever the wi-fi dies, which used to be about every 4 weeks. Over the last few months it's needed rebooting about once a week, with this week the wi-fi dropping out yesterday and again today, so it's starting to get annoying!

My box is downstairs and my computer is upstairs so I've no way of checking to see if the ethernet connection drops off as well.

I don't know if it's related, but when the Hub is functioning the 5GHz signal works absolutely fine, while the 2GHz is somewhat dodgy in that it seems 'corrupt' at times... internet downloads drop out quite often and completed downloads are sometimes corrupted, as are the transfer of files, mostly music, between the computer and my WD My Cloud NAS which is plugged into the Hub via the LAN cable and communicates via Wi-Fi. None of that happens when I'm connected to 5GHz.

Should I just ask VM for a new box or could it be something fixable?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person

Yep working fine now... will need 24 h before a complete picture appears

Not sure about your NAS connection and whether that is ethernet or wifi or both?  Can you have it running on ethernet only to see whether it still has issues - or not?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

See where this Helpful Answer was posted

11 REPLIES 11

jbrennand
Very Insightful Person
Very Insightful Person
Could be a dying SH2 - or just a change in the ever changing wifi and interference environment you are bathed in.

Start by posting up the SH2 data as per the below.

Also would help if you could test on ethernet. Just get a 10/20/50 metre run of Cat5e/6 cable for less than a tenner and just run it upstairs to the computer. Just trail it over carpet etc for the duration of the tests and when doen, roll it up and put it in your "bits drawer" until next time.
__________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. On the first page up dont login just click on the “router status” icon/text at the top/right of the Login page and then Navigate to these “pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again. If character limits are “exceeded” - just do two posts

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Hi John, thanks very much for your reply.

I've pasted the info from the router as requested, this is via WiFi at the moment - it all means nothing to me! I'll set a Broadband Quality Monitor as well.

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz) 411000000 419000000 427000000 435000000 443000000 451000000 459000000 467000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 1 2 3 4 5 6 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV) 6.63 6.61 6.00 6.03 5.50 5.81 6.04 6.08
RxMER (dB) 37.09 37.09 37.09 37.09 37.36 37.09 37.36 37.94
Pre RS Errors 1052 682 335 901 317 328 959 316
Post RS Errors 282 301 298 871 312 325 956 311

Upstream  US-1 US-2 US-3 US-4

Channel Type 2.0 2.0 2.0 2.0
Channel ID 2 3 4 1
Frequency (Hz) 53700000 46200000 39400000 60300000
Ranging Status Success Success Success Success
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate (Sym/sec) 5120000 5120000 5120000 5120000
Mini-Slot Size 2 2 2 2
Power Level (dBmV) 44.25 43.50 42.75 44.00
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0

Network Log

First Time Last Time Priority Error Number Description
11/05/2022 15:04:11 GMT 11/05/2022 15:04:11 GMT Warning (5) 66050310 Auth Success - Web login successful.
11/05/2022 15:04:01 GMT 11/05/2022 15:04:01 GMT Warning (5) 66050300 Auth Fail - Web login failed.
11/05/2022 13:28:43 GMT 11/05/2022 13:28:43 GMT Error (4) 68010302 DHCP WAN IP - [MOD EDIT: Removed]
11/05/2022 13:27:39 GMT 11/05/2022 13:27:39 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
09/05/2022 11:19:00 GMT 09/05/2022 11:19:00 GMT Error (4) 68010302 DHCP WAN IP - [MOD EDIT: Removed]
09/05/2022 11:17:56 GMT 09/05/2022 11:17:56 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
07/05/2022 12:58:41 GMT 07/05/2022 12:58:41 GMT Error (4) 68010300 DHCP RENEW WARNING - Field invalid in response v4 option
04/05/2022 14:19:49 GMT 04/05/2022 14:19:49 GMT Error (4) 68010302 DHCP WAN IP - [MOD EDIT: Removed]
04/05/2022 14:18:47 GMT 04/05/2022 14:18:47 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
04/05/2022 12:47:59 GMT 04/05/2022 12:47:59 GMT Critical (3) 82000200 No Ranging Response received - T3 time-out
04/05/2022 12:47:57 GMT 04/05/2022 12:47:57 GMT Error (4) 68000407 TOD established
04/05/2022 12:47:43 GMT 04/05/2022 12:47:43 GMT Notice (6) 84000510 Downstream Locked Successfully
04/05/2022 12:47:29 GMT 04/05/2022 12:47:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
04/05/2022 12:47:29 GMT 04/05/2022 12:47:29 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

I've set up a Broadband Quality Monitor for which the link is...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9cbe6a341fe6b9849833757379426073b9d6b024

Cheers. 

jbrennand
Very Insightful Person
Very Insightful Person
Stats look ok - may be a wifi only problem.

BQM is a wall of red - check that your BQM ip address is inputted correctly - just Google "my ip address" on the computer to check. Not sure if the SH2 has a setting that blocks "pings" as I allways use my SH2 in modem only mode. So just have a mooch about and see if you can find something in the settings that looks like this ...

• Advanced Settings > Advanced > Ping > Respond to ICMP echo requests (pings) sent to WAN IP

Make sure that is "ticked"

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Thank you for that... I've turned on accept pings in the router settings so hopefully BQM should work OK now.

jbrennand
Very Insightful Person
Very Insightful Person

Yep working fine now... will need 24 h before a complete picture appears

Not sure about your NAS connection and whether that is ethernet or wifi or both?  Can you have it running on ethernet only to see whether it still has issues - or not?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Regarding the NAS, I put that a bit misleadingly in my original post, the NAS sits next to the VM box and is plugged into that with an Ethernet cable. The NAS doesn't have it's own Wi-Fi capabilities, it uses the VM router to handle all the traffic to various Wi-Fi devices around the house. Basically, all my music is on there so it connects with various Google Home speakers and the hi-fi. 

Thanks, Andrew

jbrennand
Very Insightful Person
Very Insightful Person
BQM fine except for a burst of "funny stuff" around 9.30 this morning - did you notice that - what was happening at that time ?

So just to clarify as I have never owned/used NAS... the NAS and its connected stuff are all connected on ethernet cables - and they dont have any issues - or do they?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Just after 9.30am I downloaded about 20 large-ish PDF files, approx 80Mb to 220Mb each, so that was a big lump of incoming data. As you say, everything's working OK... in fact, running a speed test last week would max out at about 85Mbps, today I'm getting 114Mbps bursting to 166Mbps, that's on a 100 contract. So I certainly can't complain about the quality of the broadband.

Yes, the NAS connects by ethernet cable only to the router, the NAS doesn't have any problems I'm aware of. It's certainly not in constant use so I can power that off for a day or two if needed.

One thing I forgot, mainly because I don't actively use it at the moment, is that the TV and the BlueRay player are both connected by ethernet cable to the router, that's for accessing Netflix and YouTube etc which I don't use on there. Again, that can be unplugged if required.

Cheers, Andrew