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Hub : Green Wi-Fi lights

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Yasminsillah
Joining in

on ‎05-07-2022 14:39

Can someone help me please , I just moved house and tried to re install , my hub is flashing Green and I’ve checked all the wires are working also there’s no issues with Wi-Fi in the area

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Tudor
Very Insightful Person
Very Insightful Person

on ‎05-07-2022 14:42

Possibly disconnected at the street cabinet, cal pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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Tudor
Very Insightful Person
Very Insightful Person

on ‎05-07-2022 14:42

Possibly disconnected at the street cabinet, cal pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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jbrennand
Very Insightful Person
Very Insightful Person
In response to Tudor

on ‎05-07-2022 14:52

Or if its the old Hub it may not have been `ctivated properly to your account at the new property (for some reason)

Try the the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial number/MAC address off the barcode sticker and also your account number - see what they say

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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