Hub Failing - Virgin saying too many users on Hub

[Viirgin_Vexed]

HUB - Superhub2ac

Bandwidth - 200 Mb

I have had the hub for years and has been fine for years but for the last month it has been dropping out and I have had to reboot it to get it working.
Tonight, it dropped out again and the hub looks like it is on its last legs, ie it rattles and the lights on the front are hardly visible.
I rebooted, and it kept going up and down.
I called Virgin who told me that it was nothing to do with the hub which they could see was working fine and I had too many devices on it.
I have 3 phones, a PC and a PS4, so I have no idea what they are talking about.
Is there any validity to what they are saying or are they just trying to "Upgrade" me as the tried to do on the phone?

Any advise would be greatly appreciated.

[Viirgin_Vexed]

[lotharmat]

YUp - looks like quite a poorly connection and loss of sync!

[lotharmat]

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@Viirgin_Vexed wrote:
Just so annoying that Virgin basically lied to me so that they can sell me a larger bandwidth package.
I may complain...

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Yup - You'd just have quicker failures!

CS are an absolute joke for this! - Alas the offshore agents do not see this job as a service job but as an acting job!

(Had experience with setting up an offshore customer services dept in a previous job - we soon canned the idea as it created more work in the long run)

[Travis_M]

Hi @Viirgin_Vexed

Thanks for posting!

I'm going to private message you to collect a few more details, please keep an eye on your inbox.

Regards