Hub Failing - Virgin saying too many users on Hub

[Viirgin_Vexed]

HUB - Superhub2ac

Bandwidth - 200 Mb

I have had the hub for years and has been fine for years but for the last month it has been dropping out and I have had to reboot it to get it working.
Tonight, it dropped out again and the hub looks like it is on its last legs, ie it rattles and the lights on the front are hardly visible.
I rebooted, and it kept going up and down.
I called Virgin who told me that it was nothing to do with the hub which they could see was working fine and I had too many devices on it.
I have 3 phones, a PC and a PS4, so I have no idea what they are talking about.
Is there any validity to what they are saying or are they just trying to "Upgrade" me as the tried to do on the phone?

Any advise would be greatly appreciated.

[Viirgin_Vexed]

Hi.
It was the Log for my router.
I have re-send it.
Hopefully it will be okay now

[sophist]

It's because it contains your WAN IP address. you can edit this out and re-post (if you haven't already)

[Viirgin_Vexed]

[lotharmat]

TRy and post it up as a table.

Copy the whole log

CLick 'Reply' (not quick reply)

Paste it

Press post ( the forum will have a bit of a dickie-fit but will replace all the MAC addresses)

Press post again and it will work fine!

[Viirgin_Vexed]

Thanks.
I did it again, so it will come up with the same message.
I will edit it out and re-post

[Viirgin_Vexed]

[sophist]

looks like your router is losing sync with the upstream hardware (CMTS).

You can try a 60second pinhole reset and see if that stabilises things, but other than that you're gonna need some input from VM - they usually get to posts within a couple of days..

to reset - with teh hub switched on - depress the reset button using a paperclip/sim tool or similar for a full minute, then release it and leave the hub alone for 10 mins.. do not power it off, just let it recover.. see how it performs after that.

[Viirgin_Vexed]

Thanks I will give it a try.
So it is nothing to do with bandwidth then ?

[sophist]

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@Viirgin_Vexed wrote:
Thanks I will give it a try.
So it is nothing to do with bandwidth then ?

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Nothing to do with bandwidth 😛

[Viirgin_Vexed]

Just reset it as you instructed and my wired connection came back quickly.
The Wifi is still sorting itself out.

Just so annoying that Virgin basically lied to me so that they can sell me a larger bandwidth package.
I may complain...