Hub 5

[Fozzie32]

Hi everybody.  I’ve been following the posts on the Hub 5 with great interest.  Currently I use it in modem mode and feed directly into a Netgear R8000 router which handles all the wifi.

up till a few days ago - on 125 gbs worked fine on wifi signal around 30 feet away and through two walls.  No wifi dropouts and stable steady signal

Now just updated to 250 gbs - strong signal near to router but 30 feet away signal level very variable and even a few dropouts.

it seems I’m seeing similar issues to others who are using the native wifi on the hub

Really puzzled on this one - almost seems if my modem (wi fi 5 and set to 2.4 and 5 ghz bands )is being choked by the extra level of data feed

I would be very interested in some advice on the forum to tell me where I am going wrong!

thanks in advance

[jbrennand]

But you are in modem mode - correct? If so there is no Hub wifi - its off. It all comes from the Netgear. But if the Hub is not "feeding" it with stable signal - that could be causing the issues. That would be evident on ethernet cable connected devices connected to the Netgear - are they flaky too?

So it might be worth pinhole resetting the VM Hub - that has helped a few customers fix issues post-upgrades. You will need to reset the connection as it will rever the Hub to router mode.
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.

[legacy1 · Accepted solution]

So currently your using hub 5 in router mode?

[Fozzie32]

Thanks for the reply.  Yes it is in modem mode

[legacy1]

Then your Netgear is doing the wireless the hub only sees your Ethernet link.

What the speed like by wire?

In any a event it be your router how it handles the incoming to send over wifi maybe go back to 125M and see what happens? are you using Netgear firmware?

[owen_a]

The Hub 5's were rushed out. Even the technician who came after I started having issues said the same, plus confirmed in the call center too as they must have had loads of complaints about it. If I were you, I'd ask to downgrade. I even went as far as the Hub 3 since that thing worked absolutely fine back in the day. It also supports gigabit, so you don't need to upgrade. I'm running mine in modem mode with an Asus RT-68U and a few gig switches for various things.

[Tudor]

What colour is the LED on the front bottom of the Hub5?

[Fozzie32]

Speed on 5g near hub is 265.    40 feet away is drops top 40 or just does not connect. Trying to access hub 5 but that’s proving difficult too. I’ll get back and report later

[Fozzie32]

Solid green

[Fozzie32]

Will try a reboot later today and report