on 01-06-2022 20:58
My new hub 5 won't connect to multiple devices by WiFi. Reported twice but no real help received. How do I get a hub four back before I switch provider?
Answered! Go to Answer
on 01-06-2022 21:02
on 01-06-2022 21:02
on 01-06-2022 21:03
I do and my family are going to kill me if this doesn't get fixed.
01-06-2022 21:09 - edited 01-06-2022 21:10
In that case its a simple case of calling the "activation number" as per below and telling them that the Hub5 is not fit for your purpose as it is still in a testing phase and you want the Hub4 reactivating onto your account and you will return the Hub5.
The equipment activation number is on - 0800 953 9500 (option 3) – you will need the serial number/MAC address's off the barcode stickers and also your account number,
Calling at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.
on 01-06-2022 21:12
on 04-06-2022 14:56
Hi there Iainabernethy,
Welcome back to the community.
From checking our service I can see that the Hub 5 is in place, is the service working for you?
Thanks,
on 05-06-2022 10:12
Not really - I decided to ask for a new WiFi booster in case existing is failing. Online connection tests were not a help. Lucky me I get to pay for this! Time will tell.
on 07-06-2022 11:15
Hi Iainbernethy,
Thanks for coming back to us and updating us on things.
We're sorry to hear you're still having continued issues with the Hub 5. The WiFi booster may well help if the devices are far away from the hub.
Please let us know how it goes once you have tried out the new booster.
Thanks,
on 09-06-2022 18:17
Turns out the booster has been shipped with Yodel so I might never find out! Certainly hasn't arrived as scheduled.
on 09-06-2022 19:56
Hope it is an old style booster not a new pod, as pods do not as yet work with the hub5.