Hub 5 wired and wifi keeps losing connection

[BMWCHUBB]

Hub 5 wired and wifi keeps losing connection

[jbrennand]

Try a pinhole reset of the Hub like this
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.

[Natalie_L]

Hi BMWCHUBB, 

Thank you for you reply.

I am sorry to hear the WiFi is still slower than usual. 

Have you been able to try a pin hole reset as suggested by jbrennand?

Also, it would be worth having a look through our support pages here. 

Thanks,