Virgin Media Virgin Media Community

BMWCHUBB · ‎18-11-2022

Hub 5 wired and wifi keeps losing connection

BMWCHUBB · ‎18-11-2022

Channel Frequency (Hz) Power (dB mV) SNR (dB) Modulation Channel ID

1	331000000	4.8	40	QAM 256	25
2	139000000	5.3	40	QAM 256	1
3	147000000	5.1	39	QAM 256	2
4	155000000	5	40	QAM 256	3
5	163000000	5	40	QAM 256	4
6	171000000	5.1	40	QAM 256	5
7	179000000	5	40	QAM 256	6
8	187000000	5.2	40	QAM 256	7
9	195000000	5.1	40	QAM 256	8
10	203000000	5.1	40	QAM 256	9
11	211000000	5.1	40	QAM 256	10
12	219000000	4.8	40	QAM 256	11
13	227000000	4	39	QAM 256	12
14	235000000	4	40	QAM 256	13
15	243000000	3.6	40	QAM 256	14
16	251000000	3.7	40	QAM 256	15
17	259000000	3.6	40	QAM 256	16
18	267000000	4.1	40	QAM 256	17
19	275000000	4	40	QAM 256	18
20	283000000	4.3	40	QAM 256	19
21	291000000	4.4	40	QAM 256	20
22	299000000	4.7	40	QAM 256	21
23	307000000	4.6	40	QAM 256	22
24	315000000	4.9	40	QAM 256	23
25	323000000	4.8	40	QAM 256	24
26	339000000	5.2	40	QAM 256	26
27	347000000	5.2	41	QAM 256	27
28	355000000	4.8	40	QAM 256	28
29	363000000	4.7	40	QAM 256	29
30	371000000	4.2	40	QAM 256	30
31	379000000	4.1	40	QAM 256	31

Downstream bonded channels

Channel Locked Status Rx MER (dB) Pre RS Errors Post RS Errors

1	Locked	40	167530	101385
2	Locked	40	167715	118349
3	Locked	39	102655	131669
4	Locked	40	151551	124251
5	Locked	40	159841	146482
6	Locked	40	120206	106949
7	Locked	40	133663	145510
8	Locked	40	161592	110986
9	Locked	40	161234	135936
10	Locked	40	98114	112606
11	Locked	40	114645	94112
12	Locked	40	181745	160180
13	Locked	39	106948	118119
14	Locked	40	121583	138532
15	Locked	40	87713	120584
16	Locked	40	53222	50053
17	Locked	40	144436	136960
18	Locked	40	95894	95048
19	Locked	40	133833	118720
20	Locked	40	67214	62600
21	Locked	40	72488	66257
22	Locked	40	63694	59691
23	Locked	40	94257	86383
24	Locked	40	120487	107023
25	Locked	40	70410	66245
26	Locked	40	63511	68178
27	Locked	41	83204	105468
28	Locked	40	72660	77411
29	Locked	40	87515	86558
30	Locked	40	67110	83061
31	Locked	40	125331	116441

Upstream bonded channels

Channel Frequency (Hz) Power (dB mV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46.8	5120	QAM 64	1
1	43100000	46.5	5120	QAM 64	2
2	36600000	46.5	5120	QAM 64	3
3	30100000	46.3	5120	QAM 64	4
4	23600000	46	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	69	18
1	ATDMA	69	19
2	ATDMA	69	18
3	ATDMA	69	18
4	ATDMA	69	17

Tudor · ‎18-11-2022

Too many errors, but the figures are accumulative since the hub was last power cycled. So please turn off your hub for a short period, this will reset the counters, then post a new full set of stats after about two hours. This will indicate the current line status.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

BMWCHUBB · ‎19-11-2022

Not so many today.

Downstream bonded channels

Channel Frequency (Hz) Power (dB mV) SNR (dB) Modulation Channel ID

1	331000000	4.9	41	QAM 256	25
2	139000000	5.4	40	QAM 256	1
3	147000000	5.1	40	QAM 256	2
4	155000000	5.1	40	QAM 256	3
5	163000000	5.1	40	QAM 256	4
6	171000000	5.2	40	QAM 256	5
7	179000000	5.1	40	QAM 256	6
8	187000000	5.3	40	QAM 256	7
9	195000000	5.2	40	QAM 256	8
10	203000000	5.2	40	QAM 256	9
11	211000000	5.2	40	QAM 256	10
12	219000000	4.8	40	QAM 256	11
13	227000000	4.1	39	QAM 256	12
14	235000000	4	40	QAM 256	13
15	243000000	3.7	40	QAM 256	14
16	251000000	3.8	40	QAM 256	15
17	259000000	3.7	40	QAM 256	16
18	267000000	4.2	40	QAM 256	17
19	275000000	4.1	40	QAM 256	18
20	283000000	4.4	40	QAM 256	19
21	291000000	4.4	40	QAM 256	20
22	299000000	4.7	40	QAM 256	21
23	307000000	4.7	40	QAM 256	22
24	315000000	5	40	QAM 256	23
25	323000000	4.8	40	QAM 256	24
26	339000000	5.3	41	QAM 256	26
27	347000000	5.3	41	QAM 256	27
28	355000000	4.9	40	QAM 256	28
29	363000000	4.8	40	QAM 256	29
30	371000000	4.3	40	QAM 256	30
31	379000000	4.2	40	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	18634	8925
2	Locked	40	17564	9457
3	Locked	40	17100	12286
4	Locked	40	17779	9193
5	Locked	40	17700	8423
6	Locked	40	17552	7587
7	Locked	40	19114	9076
8	Locked	40	20168	11480
9	Locked	40	20583	9506
10	Locked	40	19305	10082
11	Locked	40	19587	8044
12	Locked	40	19800	10677
13	Locked	39	20375	10465
14	Locked	40	18956	10277
15	Locked	40	18237	8389
16	Locked	40	18585	6983
17	Locked	40	19211	9217
18	Locked	40	23320	9771
19	Locked	40	20748	11951
20	Locked	40	23367	9161
21	Locked	40	19437	8412
22	Locked	40	19927	8538
23	Locked	40	20072	10079
24	Locked	40	20779	12355
25	Locked	40	18883	8881
26	Locked	41	17291	6576
27	Locked	41	17642	9690
28	Locked	40	17655	10682
29	Locked	40	17546	10767
30	Locked	40	17643	9254
31	Locked	40	17341	7385

Upstream bonded channels

Channel Frequency (Hz) Power (dB mV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	46.5	5120	QAM 64	1
1	43100000	46.5	5120	QAM 64	2
2	36600000	46	5120	QAM 64	3
3	30100000	46.3	5120	QAM 64	4
4	23600000	46	5120	QAM 64	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Tudor · ‎19-11-2022

Definitely a problem, you probably need a technician’s visit unless there is an area fault.

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

BMWCHUBB · ‎20-11-2022

No area faults.

I will wait for a VM staff member to get to my post.

Thanks.

Matthew_ML · ‎22-11-2022

Hey BMWCHUBB, thank you for reaching out and I am sorry to hear you are having some connection issues.

I have taken a look at our side and everything is look prefect and your levels are very good.

I can see last week there was an SNR outage in the area which will affect the overall performance causing issues like this.

However the outage has now ended, has your connection fully restored? Thanks

Matt - Forum Team

New around here?

BMWCHUBB · ‎23-11-2022

Wired seems to be stable now.

Wifi is still randomly stopping and very slow.

Matthew_ML · ‎25-11-2022

Hey BMWCHUBB, thank you for confirming this.

This would of been caused by the outage, please can you tell me how often the the WIFI is cutting in and out?

I have done some tests from our side and everything is currently looking really good. Thanks

Matt - Forum Team

New around here?

BMWCHUBB · ‎25-11-2022

Hi.

No wifi drop outs for 2 days.

But the wifi is slower than usual for some reason.