After 6 months of absolutely terrible Wi-Fi problems with the Hub 5 - that have taken me to the brink of cancelling Virgin completely! - I took some time out a few weeks ago to investigate further.
After much digging and testing I found that (for my own setup at least) I’ve had to turn off the allegedly ‘Smart Wifi’ setting and I’ve disabled Channel Optimisation. Initially this still only helped intermittently but I’ve since run the Windows Wi-Fi Analyzer and found that certain channels in my close area are all consistently using the same few channels.
I opted for a less congested channel for 2.4Ghz and another for 5Ghz and all my issues disappeared immediately. Previously I had Wi-Fi dropouts every few minutes which was an absolute nightmare. I’ve now had no issues at all for a few weeks.
Admittedly this may not solve everyone’s issues but it’s certainly worth taking a look. From my experience this Smart Wi-Fi functionality is still clearly selecting congested channels and isn’t as good as it’s being made out to be. Someone with a better knowledge of all of this might put me right but this is my experience so far and I can’t argue with the difference it’s made. I won’t be turning Smart Wi-Fi back on any time soon!
