on 25-02-2023 20:19
Hi
I have upgraded my router to hub5. All the phones and laptops in the house work appart from one laptop, is the laptop to old for hub5 or do i have to change something in the settings.
Regards
Tomasz Walczak
Answered! Go to Answer
on 25-02-2023 20:22
on 25-02-2023 20:22
Try disabling WPA3 in the Hub 5's WiFi Security menu.
on 26-02-2023 10:26
We have gone into the setting but WPA2 was enabled not WPA3 and we tried switching them around.
on 26-02-2023 10:51
An older laptop will require WPA2, it will not support WPA3.
Can the older laptop see the WiFi service of the Hub 5 ?
This might be the 2.4Ghz service it needs so make sure that band is set to mixed mode b/g/n/ax for best compatibility.
on 26-02-2023 11:22
Hi
Band is set to "no preference".
Mode to "a/b/g". No options with letters "n" or "ax"
Ad Hoc Channel to "1"
on 26-02-2023 11:31
on the Hub 5 setting
2.4 Ghz Enable
5 Ghz Enable
security set to WPA2-PSK
on 26-02-2023 12:38
Key question : Can the older laptop see the WiFi service of the Hub 5 ?
on 26-02-2023 14:49
No, lappton does not see the virgin media hub 5 wifi.
wifi works, lapton can see other wifis, my neighbors routers, some of them are VM but I'm not sure if this is the new hub 5.
on 26-02-2023 16:25
@temiko2 wrote:No, lappton does not see the virgin media hub 5 wifi.
wifi works, lapton can see other wifis, my neighbors routers, some of them are VM but I'm not sure if this is the new hub 5.
Rather than buy a new laptop, you could buy a usb Wi-Fi dongle.
on 26-02-2023 16:53
I wonder if previously it worked in WPA mode given 802.11g is the last mode supported.
Does a Hub 5 support Security WPA / WPA2 ?
Failing that the previous suggestion of a USB WiFi adaptor is very good call.
I keep a couple of TL-WN725N handy for when a laptop turns up with a problem WiFi adaptor.