Wondering if I can get a free upgrade to the Hub5? We get good signal in front room but me n both kids all game in the furthest corners of the house and suffer with low download speeds and drop out. Thanks
Don't assume a change of Hub will make the slightest difference to Wi-Fi coverage ( range ).
If you need to extend the coverage to more of your home look for a Wireless Access Point that can be placed exactly where needed or perhaps a Wireless Repeater / Extender.
For into ... to cover 2 levels and 12 rooms we have a Hub 3 in Router mode + 2 Wireless Access Points.
Nope. Only new Gig1 customers get those. You are better off putting the Hub 3 in modem mode and using your own better router. Or else see https://home.virginmedia.com/virgin-tv-edit/tips-and-tricks/boost-your-wifi-with-virgin-media-intell...