on 25-12-2021 12:02
I have upgraded to hub 5 and my speeds have dropped dramaticly . I have made call after call to Virgin Media and they not got a clue saying its new product and all they say its the amount of devices I have connected. This has not changed. The speed I get wired is around 120 mbs and wieless around 80 mbs.This can drop to as low as 10.. Also the wifi passkey on the router does not work I have to put previous passkey in from hub 3 I had which is strange. Also when trying to set virgin connect app its asks for router password.. The new roter does not have one.Any ideas brcause Virgin Media have not.
on 25-12-2021 12:38
If you are using previous key that means your not actually connected to the hub 5 but probably a booster you got sent out
on 25-12-2021 13:21
on 25-12-2021 15:38
Hi thanks for the response I have indeed got wi fi booster. Thanks
on 25-12-2021 15:42
I have the 500 mb package. Wish virgin media staff knew their product.They get adving me to connect to this spp.I advised thrm that the hub 5 does not have a router password I was told that this was impossibles
on 25-12-2021 16:13
@iamscottlee1975 wrote:I have the 500 mb package. Wish virgin media staff knew their product.They get adving me to connect to this spp.I advised thrm that the hub 5 does not have a router password I was told that this was impossibles
The admin passwords (and Wifi passwords) are stickered on the bottom of all the Virgin hubs.
on 26-12-2021 11:20
@iamscottlee1975 wrote:Hi thanks for the response I have indeed got wi fi booster. Thanks
You need to reset that booster and pair it up again with the new Hub 5.
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