on 24-03-2022 22:53
Hi, Hub 5 keeps dropping out and reconnecting. Impact on all connected devices. Seems to have started recently. Can’t see a pattern to it and also happens at peak and non peak usage times.
Anything anyone?
Thanks, Ged
Answered! Go to Answer
on 30-03-2022 16:26
@GEJC wrote:Hub 3 has already gone back - I'm just left with the 5, which I assumed would be 2 better 🙂
Not the case at the moment, as the Hub 5 is still in "sort of trials". Also a wifi booster will not fix anything, as your BQM clearly shows packet loss in the VM circuit. You will need a VM technician to identify the source of the packet loss and fix it.
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24-03-2022 23:36 - edited 24-03-2022 23:38
Set up a free BQM at https://www.thinkbroadband.com/broadband/monitoring/quality and post a Live Link here.
This will monitor your connection and record any dropouts.
on 28-03-2022 18:02
Hi @GEJC, thanks for your post here in the community although I'm sorry to hear of your concerns.
At the time of writing, there doesn't appear to be any faults on the line - all power levels, upstream/downstream levels are within specifications.
With this in mind, if you could kindly set up a BQM as @jpeg1 has advised, we'll take things from there and it may help us to establish the problem.
Many thanks
on 29-03-2022 10:39
Hi Tom
Not quite sure if this is what you need .....
Direct -
https://www.thinkbroadband.com/broadband/monitoring/quality/share/8584aebdd0fc960793c853f43d800e40afe92bc9-29-03-2022
HTML -
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8584aebdd0fc960793c853f43d800e40afe92bc9-29-03-2022">My Broadband Ping</a>
Graph -
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8584aebdd0fc960793c853f43d800e40afe92bc9-29-03-2022"><img alt="My Broadband Ping - Home Vi" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8584aebdd0fc960793c853f43d800e40afe92bc9-29-03-2022.png" /></a>
on 29-03-2022 10:42
on 29-03-2022 12:12
The BQM shows frequent packet loss, which would explain the dropouts you are experiencing.
There are further tests you could do, but this is going to require a technician visit to resolve it.
on 29-03-2022 12:29
Thanks for the guidance. Being informed by Virgin that a new Booster should sort out the issue. Not convinced .....
on 29-03-2022 12:33
That is unlikely to help.
on 29-03-2022 16:21
on 29-03-2022 16:29