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Hub 5 stability

GEJC
Tuning in

Hi, Hub 5 keeps dropping out and reconnecting. Impact on all connected devices. Seems to have started recently. Can’t see a pattern to it and also happens at peak and non peak usage times. 

Anything anyone?

Thanks, Ged

1 ACCEPTED SOLUTION

Accepted Solutions

Adduxi
Very Insightful Person
Very Insightful Person

@GEJC wrote:

Hub 3 has already gone back - I'm just left with the 5, which I assumed would be 2 better 🙂


Not the case at the moment, as the Hub 5 is still in "sort of trials".   Also a wifi booster will not fix anything, as your BQM clearly shows packet loss in the VM circuit.  You will need a VM technician to identify the source of the packet loss and fix it. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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18 REPLIES 18

jpeg1
Alessandro Volta

Set up a free BQM at  https://www.thinkbroadband.com/broadband/monitoring/quality and post a Live Link here.

This will monitor your connection and record any dropouts.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Tom_W1
Forum Team
Forum Team

Hi @GEJC, thanks for your post here in the community although I'm sorry to hear of your concerns.

At the time of writing, there doesn't appear to be any faults on the line - all power levels, upstream/downstream levels are within specifications.

With this in mind, if you could kindly set up a BQM as @jpeg1 has advised, we'll take things from there and it may help us to establish the problem.

Many thanks

Tom_W

Hi Tom

Not quite sure if this is what you need .....

Direct - 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8584aebdd0fc960793c853f43d800e40afe92bc9-29-03-2022

HTML -  

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8584aebdd0fc960793c853f43d800e40afe92bc9-29-03-2022">My Broadband Ping</a>

Graph - 

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8584aebdd0fc960793c853f43d800e40afe92bc9-29-03-2022"><img alt="My Broadband Ping - Home Vi" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/8584aebdd0fc960793c853f43d800e40afe92bc9-29-03-2022.png" /></a>

GEJC_1-1648546733606.png

 

 

 

Broadband.png

jpeg1
Alessandro Volta

The BQM shows frequent packet loss, which would explain the dropouts you are experiencing.

There are further tests you could do, but this is going to require a technician visit to resolve it. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Thanks for the guidance. Being informed by Virgin that a new Booster should sort out the issue. Not convinced .....

jpeg1
Alessandro Volta

That is unlikely to help. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

legacy1
Alessandro Volta
Does it happen in modem mode?
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jbrennand
Very Insightful Person
Very Insightful Person
Do you still have the old Hub and was that working ok? If so call the "activation" line and tell them you want it reinstating onto your account and you will return the Hub5 as it is not fit for your purpose.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.