02-01-2023 17:22 - edited 02-01-2023 17:24
Hi all, couldn't seem to find anything matching my issue on here so posting a new question.
I have 1000mbps internet, however when I access my "Connected Devices" page in the hub settings, I can see the majority of my devices are limited to 100mbps. I have a mesh router, and when I connect directly from the primary mesh router to my PC via ethernet, I get the full 1000mbps (according to speedtest.net), however any other connection gets me 100mbps (e.g. if I connect my pc via ethernet to one of the other mesh routers). All wifi connections appear to be limited to 100mbps.
Some further context - this issue has only been present since upgrading to 1000mbps and switching to the hub 5. the Hub 3.0 had no issues getting the full 350mbps I was paying for at the time. I'm using the same cables and hardware as I was when on the 350mbps, but now is limited to 100mbps.
Any ideas on how I can get the full 1000mbps from my devices regardless of how I'm connecting?
Answered! Go to Answer
on 02-01-2023 18:00
Thanks for the quick response! No, it's in router mode:
Should this be in Modem mode?
on 02-01-2023 17:27
on 02-01-2023 18:00
Thanks for the quick response! No, it's in router mode:
Should this be in Modem mode?
on 02-01-2023 19:24
Solved it - made a few changes and it looks like it's all running at 1000mbps now: used a Cat6 ethernet cable from my Hub 5 to the mesh router (previous one was unlabelled) and also factory reset my hub. Not sure which one of those did it, but it's fixed now.
FYI - I'd tried switching to modem mode but it was showing as "Connected without internet", so I hit the factory reset button.
Thanks very much
on 02-01-2023 20:28
on 02-01-2023 20:56
Thanks for the detailed response John, I might just give that a try.
Currently the Mesh routers have their own SSID, separate to the Hub 5's SSID, i.e. devices are able to connect to either the Hub 5 or the Mesh wifi based on the SSID I select. In this case would there be any benefit to turning the Hub 5 to Modem mode if I'm already not using the Hub 5's SSID anyway, and just connecting to the Mesh routers? It's very possible that I'm missing something here..!
on 02-01-2023 22:51
Hmm, looks like you are using a mix of BT disks and power line adapters? That is not a good idea really. Would be best to use a proper Mesh or Access Point solution.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 03-01-2023 09:15
That's right - I'm using the BT Whole Home disks, but not currently using the powerline adapter. That was just something else I'd tried to see if I could improve my speeds vs the wifi connections..!
on 05-01-2023 09:45
Thanks for your post on our Community Forums @hza360, and a very warm welcome to you!
Pleased to read that you've been able to find a solution to this fault.
Do feel free to come back to our Community Forums, if any further issues arise with your services.
Kindest regards,
David_Bn