on 01-02-2023 10:20
The last couple of days I have been suffering from this -
01-02-2023 10:09:54 | critical | Cable Modem Reboot due to RG crash |
31-01-2023 11:54:24 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
31-01-2023 11:54:12 | critical | Cable Modem Reboot due to RG crash |
31-01-2023 09:37:17 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
31-01-2023 09:37:06 | critical | Cable Modem Reboot due to RG crash |
Any advice would be welcome
Answered! Go to Answer
on 12-02-2023 11:34
Hi All 👋 Just returning to this public thread with an update!
Huge thanks to Fizz for PMing with me. 📨 I was able to identify some issues with their connection which required an engineer visit to further investigate. The engineer appointment went well, where they replaced some equipment (Equaliser on the router, cable to the splitter, and a join.)
They also advised if issues persist that a cable re-pull to replace the cabling entering the property may be needed.
From our side today things look as though they have stabilised so hopefully any issues are now resolved, but please do get back in touch if you have further problems in future so we can pick this back up where we left off, and book a re-pull if needed.
Thank you for your patience whilst we looked into this for you and offered support! Fingers crossed 🤞 the issues are sorted for good!
Wishing you all the best. 🌞
on 01-02-2023 11:11
Post the power levels, Pre and PostRS errors and network log from the Hub. Once done we can comment.
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on 01-02-2023 12:30
Downstream bonded channels
1 | 139000000 | 3.7 | 39 | QAM 256 | 1 |
2 | 147000000 | 3.4 | 39 | QAM 256 | 2 |
3 | 155000000 | 3.2 | 39 | QAM 256 | 3 |
4 | 163000000 | 2.9 | 39 | QAM 256 | 4 |
5 | 171000000 | 2.5 | 39 | QAM 256 | 5 |
6 | 179000000 | 2.2 | 39 | QAM 256 | 6 |
7 | 187000000 | 2 | 39 | QAM 256 | 7 |
8 | 195000000 | 1.8 | 39 | QAM 256 | 8 |
9 | 203000000 | 1.6 | 39 | QAM 256 | 9 |
10 | 211000000 | 1.6 | 39 | QAM 256 | 10 |
11 | 219000000 | 1.5 | 39 | QAM 256 | 11 |
12 | 227000000 | 1.3 | 39 | QAM 256 | 12 |
13 | 235000000 | 1 | 39 | QAM 256 | 13 |
14 | 243000000 | 0.8 | 39 | QAM 256 | 14 |
15 | 251000000 | 0.5 | 39 | QAM 256 | 15 |
16 | 259000000 | 0.4 | 39 | QAM 256 | 16 |
17 | 267000000 | 0.2 | 39 | QAM 256 | 17 |
18 | 275000000 | 0.1 | 39 | QAM 256 | 18 |
19 | 283000000 | 0.1 | 39 | QAM 256 | 19 |
20 | 291000000 | 0.1 | 39 | QAM 256 | 20 |
21 | 299000000 | 0.2 | 39 | QAM 256 | 21 |
22 | 307000000 | 0.2 | 39 | QAM 256 | 22 |
23 | 315000000 | 0.3 | 39 | QAM 256 | 23 |
24 | 323000000 | 0.5 | 39 | QAM 256 | 24 |
25 | 331000000 | 0.6 | 39 | QAM 256 | 25 |
26 | 339000000 | 0.7 | 39 | QAM 256 | 26 |
27 | 347000000 | 0.9 | 39 | QAM 256 | 27 |
28 | 355000000 | 0.9 | 39 | QAM 256 | 28 |
29 | 363000000 | 0.9 | 39 | QAM 256 | 29 |
30 | 371000000 | 0.8 | 39 | QAM 256 | 30 |
31 | 379000000 | 0.5 | 39 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 39 | 0 | 0 |
2 | Locked | 39 | 0 | 0 |
3 | Locked | 39 | 0 | 0 |
4 | Locked | 39 | 0 | 0 |
5 | Locked | 39 | 0 | 0 |
6 | Locked | 39 | 0 | 0 |
7 | Locked | 39 | 0 | 0 |
8 | Locked | 39 | 0 | 0 |
9 | Locked | 39 | 0 | 0 |
10 | Locked | 39 | 0 | 0 |
11 | Locked | 39 | 0 | 0 |
12 | Locked | 39 | 0 | 0 |
13 | Locked | 39 | 0 | 0 |
14 | Locked | 39 | 0 | 0 |
15 | Locked | 39 | 0 | 0 |
16 | Locked | 39 | 0 | 0 |
17 | Locked | 39 | 0 | 0 |
18 | Locked | 39 | 0 | 0 |
19 | Locked | 39 | 0 | 0 |
20 | Locked | 39 | 0 | 0 |
21 | Locked | 39 | 0 | 0 |
22 | Locked | 39 | 0 | 0 |
23 | Locked | 39 | 0 | 0 |
24 | Locked | 39 | 0 | 0 |
25 | Locked | 39 | 0 | 0 |
26 | Locked | 39 | 0 | 0 |
27 | Locked | 39 | 0 | 0 |
28 | Locked | 39 | 0 | 0 |
29 | Locked | 39 | 0 | 0 |
30 | Locked | 39 | 0 | 0 |
31 | Locked | 39 | 0 | 0 |
Upstream bonded channels
0 | 49600000 | 44 | 5120 | QAM 64 | 1 |
1 | 43100000 | 43.5 | 5120 | QAM 64 | 2 |
2 | 36600000 | 43.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 43.3 | 5120 | QAM 64 | 4 |
4 | 23600000 | 42.5 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
01-02-2023 10:10:06 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
01-02-2023 10:09:54 | critical | Cable Modem Reboot due to RG crash |
31-01-2023 11:54:24 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
31-01-2023 11:54:12 | critical | Cable Modem Reboot due to RG crash |
31-01-2023 09:37:17 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
31-01-2023 09:37:06 | critical | Cable Modem Reboot due to RG crash |
29-01-2023 13:56:12 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
29-01-2023 13:56:01 | critical | Cable Modem Reboot due to power button reset |
15-01-2023 13:38:24 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 01-02-2023 12:39
on 03-02-2023 13:00
Hi Fizz 👋 welcome back to the community! Thank you for posting.
Sorry to hear about these issues with your Hub 5. I've had a quick look on our systems and it does look as though you have had quite a few disconnections over the past 5 days. I will send you a PM now to confirm a few details and get a technician booked out! You can find this in the top right corner of the page in your Inbox.
We can then return to this public thread with an update when possible!
Thank you for your patience in the meantime. Wishing you all the best 🌞
on 03-02-2023 13:29
on 04-02-2023 11:44
hey Fizz , let me know what happens next pal. very interested in this as it's happening to me over the last 4days now. I've reported it in and VM monitoring to see what happens over the next 24 hours. I'm see that RG crash in my log several times now. I carry out a power cycle then it appears to run ok again. However I don't know how long this is going last. had several drops yesterday. so far just the two times today🤷
05-02-2023 22:18 - edited 05-02-2023 22:21
Not had any drops since I did a power off reboot three days ago or since Tuesday after I rebooted after rhe third rg crash. Strongly no response to my pm reply (within minutes of rhe forum post and pm message) to them with all my details and the disconnects being me rebooting....
Sounds like you have had more luck at least you got through to someone. I don't think there is an issue now to be honest. It's either an update that has not worked correcr or needs a full reboot or something going on in my area.
07-02-2023 12:36 - edited 07-02-2023 12:37
on 07-02-2023 18:40
no mate. still same here . had a couple more yesterday and today. not as frequently but still happening. could only get the bot on VM 🤦