Hub 5, one wifi pod, conflict in Virgin Connect, Broadband, devices have ! mark

[mikecarter66]

I have Hub 5 with one Virgin pod.

Loaded Virgin Media Connect

Clicked Broadband

Picture shows Hub and 3 wifi pods all with exclamation marks

Selected Hub

Msg Conflicting Settings

Presents two network names, I Selected my router with pod

Msg. Oops something went wrong!

I have no idea what's wrong, rebooted the Hub, no change.

[Client62]

Virgin Media's back end systems have not correctly updated to reflect the removal of the Hub 3 et al and its replacement with the Hub 5 + new WiFi Pod.

This is one for the VM Support Team to resolve.

[Zoie_P]

Hi @mikecarter66,

Thanks for your post and welcome to our forums 👋

I am so sorry to hear you have been having issues with your pod and hub. I can see one pod is connected from our systems, this has excellent coverage and connection. I can see your 2.5Gz frequency is at capacity and would benefit from having some devices connected via a wired connection.
How has this been since your post? Are the offline pods the ones you are having issues with?

Thanks,

Zoie

[mikecarter66]

Thanks for the msg.

I've got another wifi pod on the way, hopefully it will help with my coverage issue.

I can move my printer to ethernet but struggling with amazon echoes and ring cameras.

[Ilyas_Y]

Thanks for the reply / update on the forums @mikecarter66. 👋🏼

Let us know how it goes with the additional Wi-Fi pod and hopefully it should assist with the issues with the coverage and for the other devices.

Kind regards,
Ilyas.