Hub 5 not showing wifi

[AndyWillz1]

Hi guys, hoping someone can help.

I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. However, none of my devices can discover any wifi network, neither 2.4ghz or 5ghz are visibile. 

I have followed all the steps online (checked connections, restarted router), spoken to the service team 3 times so far and the only solution they have is a pinhole reset, which I had done and has not changed anything. 

I have also tried accessing the hubs settings at http://192.168.0.1  however after I login, I just get a blank screen with light blue background and a router picture - I get no options to click in to advanced or anything as described by Jbrennand in this post. https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-5-not-been-seen-by-devices/td-p/4969717

Does anyone else have any ideas? I was happy with the hub 3 because it actually worked.

[BillBudd]

Hi,

Have you tried resetting the browser cache before accessing 192.168.0.1?  Some time ago I could not access the UI on the hub until I had reset the cache.

Just a thought.

Bill

[Robert_P]

Hello AndyWillz1

Thank you for taking the time to post on the forums in regards to your new Hub 5 and the wireless network issues, we appreciate the confusion this can cause and welcome to the community.

We can see you have spoken to the team in regards to this and they appear to have resolved the issue during the call? Is this correct?

If you do need further assistance, please let us know 🙂

Rob