Hub 5 not connecting to ifit

[Finkin]

Hi wondering if someone can help please. I have just changed over to the Hub 5 1GB. It wont connect to ifit no matter what I do - didnt have connectivity issues with the old router. 

Any ideas how to resolve please? 

Thanks 🙂

[Molly_T]

Hi Finkin 👋 welcome to the community! Thank you for posting. 

Sorry to hear of your difficulties getting your Hub 5 to connect to ifit! Would you be able to let us know if you are having issues connecting to the app, or if there is a specific device you are using to connect to ifit?

Do you know if you previously had split Wi-Fi bands set up on your old hub? 

It may be that the device requires a specific type of Wi-Fi connection (for example, either 2.4ghz or 5ghz connection.) If this is the case you may need to set up split Wi-Fi bands on your new hub 5. You can set this up via the advanced settings in your Hub. You may wish to label the name of each network so you know which is which! There are instructions on how you can do this here 👉 How to set up Virgin Media broadband | Virgin Media Help, and in this community article 👉 Definitive Guide to Splitting 2.4 & 5ghz bands plu... - Virgin Media Community - 5003062. 

Please let us know the answers to our questions, and how you get on with splitting the Wi-Fi bands if needed! We can then offer further support. 

Thanks for your patience in the meantime! Wishing you all the best. 🌞

[legacy1]

So you need to get a better router with 1Gb ports and use hub in modem mode

[jbrennand]

Look at message 2 here - see if that helps

https://community.virginmedia.com/t5/Networking-and-WiFi/Unable-to-connect-smart-switches-to-hub-5-H...

[Finkin]

Sorry for the delayed response - I will give this a try and see how I get on. 

Thank you 

[Ashleigh_C]

Hi there @Finkin 

Thank you for updating us, we just wanted to check and see how things were going and if you had been able to try this yet?