Hub 5 not connecting to connect app

[Moheenhassan]

Hi,

my hub 5 doesn’t connect with the connect app. Any ideas?

I’ve done a full pinhole reset (it then worked for 10mins before dropping out)

have deleted and reinstalled the app. Tried it on a different device too.

any ideas on how to connect up?

thanks 

[BillBudd]

Hi,

I had this problem with the HUB5.  I resolved it by making sure the device with the App installed is connected to the 5ghz network rather than the 2.4ghz network.  A bit of a long shot but that worked for me.

Kind Regards,

Bill

[Akua_A]

Hi @Moheenhassan,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues trying to connect your hub 5 to our connect app. We want to best help. Have you tried the great advice given by @BillBudd? If so does the problem persist? Also what happens when trying to connect your hub? 

Thanks,

[Moheenhassan]

Hi,

i tried this via 5g and 2.4 band.

Customer services were absolutely horrible and just wasted my time.

help!

[David_Bn]

Thanks for coming back to us @Moheenhassan, can you please confirm what happened when attempting to connect to the 5GHz band?

Do you have any error codes or messages appearing?

Kindest regards,

David_Bn