Hub 5 new contract 1GB

[Fizzbomb68]

Router playing up for days. Just signed up for new contract and nothing but trouble with router. Runs great when working but that’s been only short bursts. Also cannot get thro to chase up WiFi pods that were meant to be coming. Either flashing green or flashing white . Help required . Thanks Tom

[jbrennand]

See this
------------
Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

Re Pods see this
_______________
Its now called… Wifi Max see…….

https://www.virginmedia.com/wifi-max

You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

See message 5 in this thread for how to connect Pods

https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-boosters-needed/m-p/5122436#M497217

[Fizzbomb68]

Eventually got thro to Virgin. Could not fix over the phone. Engineer booked Tuesday evening. 😉👍

[Fizzbomb68]

All sorted. Power booster to incoming line and line was reduced by half the length to a closer connection to home. 5 Stars to Virging Engineer 

[Matthew_ML · Accepted solution]

Hey Fizzbomb68, thank you for reaching out and letting us know this has now been fixed.

Please do reach out if you need anything again in the near future. Thanks