on 01-12-2022 12:09
We installed our Hub 5 yesterday and for 7 hours we got a green flashing light. Rang customer service and they couldn't help. They said they would get an engineer to ring us this morning between 8am and 12 noon - we haven't heard anything
Today there is a white light on the modem but, it keeps going offline
Checked online after logging into the hub - and it's telling us to move our laptop/phones nearer to the modem - even when I'm stood at the side of the modem
on 01-12-2022 13:43
on 01-12-2022 17:35
Tried the pinhole reset. It went off another 8 times between 3pm and 4 pm - then went off altogether!
We’ve got a son living at home and going to the local uni - he needs to have access to his pc and recording studio for two hours each night. He is going nuts as he doesn’t want to get behind with his work.
Will the old hub work if we plug it back in?
on 02-12-2022 15:31
on 10-12-2022 16:05
We had to have a new cable installed from the house and to the connection box on the next street. Apparently, the old one had been overstretched. The only issue we're having now is the wifi signal reaching the children's rooms - we have quite a large house. I enquired about wifi boosters/pods and was told it depended which package we're on. As far as I'm aware it's the highest package available
on 10-12-2022 16:12
on 12-12-2022 17:17
Hi there @Cazzle18
Thank you so much for your post and welcome back to the forums, also a big thank you to @jbrennand for their help on this so far.
I'm so sorry to hear that you were experiencing issues with your connection, have you since been able to resolve this?
Was the provide information able to inform you about the Pods?
Thank you.