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Hub 5 keeps disconnecting

idreesyunis
Joining in

on ‎10-02-2022 22:17

Hi. My new hub 5 has started to disconnect me from the hub and loose connectivity. Can you pls look into it. If u need any more information pls let me know

Thanks

Idrees yunis

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5 REPLIES 5

gary_dexter
Alessandro Volta

on ‎10-02-2022 22:24

What’s disconcerting? Wired or wireless connections?


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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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idreesyunis
Joining in
In response to gary_dexter

on ‎11-02-2022 00:08

The main VM ssid keeps disconnecting me when wirelessly  connected to it and when close to the router. I have tried re starting my phone and the router and to no avail

Thanks 

 

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gary_dexter
Alessandro Volta
In response to idreesyunis

on ‎11-02-2022 08:35

OK

So do wired devices also experience the same disconnects?

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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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idreesyunis
Joining in
In response to gary_dexter

on ‎11-02-2022 10:57

Yes. Can a team member look onto this problem for me

Thanks

Idrees

 

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-tony-
Alessandro Volta
In response to idreesyunis

on ‎11-02-2022 11:01

staff will get to the post in a few days - in the mean time post the levels from the hub - not seen the UI on the 5 but believe its similar to the 3 and 4 - this is for the 3

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream


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Tony.
Sacked VIP
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