on 15-06-2022 18:04
Hi, I have noticed on some message boys that there have been issues with the new Hub 5 and connectivity with android devices. Has anyone manage to find a solution to this or am I wasting a lot of money each month for a router that doesn't work to the expected level of functionality? Any help would be great 👍
Answered! Go to Answer
on 16-06-2022 14:02
on 15-06-2022 20:29
on 15-06-2022 20:34
Unfortunately no. I had to send it back when they sent me the Hub5. I originally had the Hub3 and thought the newer model would be better (very naive of me).
on 16-06-2022 14:02
on 19-06-2022 13:17
Hi Peter_Hawkins,
Thank you for your post. I'm very sorry for the issues you've been having with the hub 5.
Can you expand on the specific issues you have with the android devices?
^Martin
on 19-06-2022 13:27
Well my devices don't stay connected or just don't connect at all. I'm constantly having to use my phone data or keep turning my WiFi on and off. I've reset my router a couple of times but still having issues.
on 19-06-2022 16:27
on 19-06-2022 16:34
Yes, I have sent a message this morning to them to replace it so hopefully they will send me one of the previous versions that actually work as advertised 😁
on 21-06-2022 17:44
Hi @Peter_Hawkins thanks for your post although I'm sorry to hear of your issues with the Hub 5.
I've ran some checks for you, and it looks like that there aren't any issues with the power levels, upstream or downstream levels that could be contributing to the dips in performance you're experiencing.
How are things with a wired connection via ethernet directly to the Hub 5, is this just impacting the Android devices via wifi?
Many thanks
on 21-06-2022 17:49
Yes, the issue only seems to be with android devices. I have done another reboot yesterday and have had 2 separate instances of losing Internet connection completely.