@AndyJUK wrote:
I really don't know if this is just me, or if it is a widespread issue, but does anyone else notice that the Hub5 is just plain... flaky?
I have lost track of the number of times my WiFi devices can't connect until I reboot the hub, the number of times I get http 500 errors when trying to log into the hub interface which results in ANOTHER reboot, and various other... niggles.
I get that I got this hub as part of a trial, but SURELY there is some form of ongoing development on these things, especially if they are being rolled out to a wider audience now!
No, I promise that it isn’t just you, the issues you mention have been widely reported by quite a few users now. The question of exactly how widespread is a difficult one - I suspect that the vast majority never look at the web interface and just use the hub as-it and so never encounter any issues. Others, such as @Andrew-G run it in modem mode and hence are somewhat insulated from most bugs features. It does appear to have some ‘problems' with some WiFi devices, not all true, but that is of small comfort if you happen to be using such a device!
Originally the telephony provision didn’t work but that, I believe, now does so there may have been some progress. But other than a bit of an expansion of the trial phase, there is no large-scale rollout of the 5 nor do there seem to be any imminent signs of this happening. Since the 5 was first released for unsuspecting beta testers trial users back in, what, November of last year and is still not ready for mass release, might give you some indication of its fitness for purpose and the somewhat glacial nature of VM in addressing this!
OK bottom line, for whatever reason, it just isn't working for you whereas the previous model did - so really what VM need are more customers calling them up and saying ‘sorry but this equipment is not fit for purpose, stop palming it off on users and pretending that all is well. I want it replaced with a working model of hub or I insist on leaving without penalty on the grounds of the company’s inability or refusal to provide functioning hardware’.
Yes there is a chance that you end up with a Hub 3 which appears to have been pulled out of a skip, but that might well be more functional than what you have now.
Call them up, follow the 'thinking of leaving us' option and see what happens.
