Hub 5 error messages?

[chromen]

I'd appreciate it if someone could help explain some of my status log entries for my Hub 5.

Hub performance seems good, although it has recently rebooted itself on a couple of occasions.

Entries are:

Network Log

24-02-2023 00:38:22	notice	US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 19:30:33	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	5.3	42	QAM 256	25
2	179000000	5	42	QAM 256	6
3	187000000	5	42	QAM 256	7
4	195000000	5.3	42	QAM 256	8
5	203000000	5.2	42	QAM 256	9
6	211000000	5.4	42	QAM 256	10
7	219000000	5.4	42	QAM 256	11
8	227000000	5.2	42	QAM 256	12
9	235000000	5.2	42	QAM 256	13
10	243000000	5	42	QAM 256	14
11	251000000	5	42	QAM 256	15
12	259000000	5	42	QAM 256	16
13	267000000	5.2	42	QAM 256	17
14	275000000	5.2	42	QAM 256	18
15	283000000	5.3	42	QAM 256	19
16	291000000	5.4	42	QAM 256	20
17	299000000	5.2	42	QAM 256	21
18	307000000	5.3	42	QAM 256	22
19	315000000	5.3	42	QAM 256	23
20	323000000	5.3	42	QAM 256	24
21	339000000	5.2	42	QAM 256	26
22	347000000	5.2	42	QAM 256	27
23	355000000	5.2	42	QAM 256	28
24	363000000	5.1	42	QAM 256	29
25	371000000	5	42	QAM 256	30
26	379000000	4.9	42	QAM 256	31
27	387000000	4.8	42	QAM 256	32
28	395000000	4.9	42	QAM 256	33
29	403000000	5.1	42	QAM 256	34
30	411000000	5.1	42	QAM 256	35
31	419000000	5.1	43	QAM 256	36

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	42	7	0
2	Locked	42	6	0
3	Locked	42	7974	7155
4	Locked	42	9	0
5	Locked	42	5	0
6	Locked	42	4	0
7	Locked	42	3	0
8	Locked	42	4	0
9	Locked	42	5	0
10	Locked	42	13	0
11	Locked	42	8	0
12	Locked	42	8	0
13	Locked	42	11	0
14	Locked	42	10	0
15	Locked	42	11	0
16	Locked	42	5	0
17	Locked	42	15	0
18	Locked	42	16	0
19	Locked	42	13	0
20	Locked	42	5	0
21	Locked	42	7	0
22	Locked	42	6	0
23	Locked	42	11	0
24	Locked	42	11	0
25	Locked	42	5	0
26	Locked	42	8	0
27	Locked	42	7	0
28	Locked	42	14	0
29	Locked	42	8	0
30	Locked	42	6	0
31	Locked	43	7	0

Thanks in anticipation. 

[chromen]

Today's logs show there is no improvement:

Lots of RS errors, Timeouts and QAM 16 on upstream. None of this is as it should be - see below

Network Log

Time Priority Description

07-03-2023 11:20:57	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:20:55	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:20:19	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:20:08	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:20:08	critical	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:19:01	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:18:26	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:18:13	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1
07-03-2023 11:18:13	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QO
07-03-2023 11:18:09	warning	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:18:08	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:17:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:17:47	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:17:46	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:17:41	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:17:40	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:17:40	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:15:19	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:13:41	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:13:29	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QO
07-03-2023 11:13:29	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 26 27 28 29 30 31 32 33 34 35 36; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1
07-03-2023 11:13:29	notice	CM-STATUS message sent. Event Type Code: 22; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:13:29	notice	CM-STATUS message sent. Event Type Code: 23; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:13:29	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 37; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:13:04	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:13:03	warning	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:12:59	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:12:50	warning	TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:12:18	critical	No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:12:18	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:12:12	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
07-03-2023 11:11:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.3	42	QAM 256	25
2	179000000	5	42	QAM 256	6
3	187000000	5.1	42	QAM 256	7
4	195000000	5.4	42	QAM 256	8
5	203000000	5.3	42	QAM 256	9
6	211000000	5.4	42	QAM 256	10
7	219000000	5.4	42	QAM 256	11
8	227000000	5.3	42	QAM 256	12
9	235000000	5.2	42	QAM 256	13
10	243000000	5	42	QAM 256	14
11	251000000	5	42	QAM 256	15
12	259000000	5	42	QAM 256	16
13	267000000	5.2	42	QAM 256	17
14	275000000	5.2	42	QAM 256	18
15	283000000	5.2	42	QAM 256	19
16	291000000	5.3	42	QAM 256	20
17	299000000	5.2	42	QAM 256	21
18	307000000	5.3	42	QAM 256	22
19	315000000	5.3	42	QAM 256	23
20	323000000	5.3	42	QAM 256	24
21	339000000	5.3	42	QAM 256	26
22	347000000	5.2	42	QAM 256	27
23	355000000	5.3	42	QAM 256	28
24	363000000	5.2	42	QAM 256	29
25	371000000	5	42	QAM 256	30
26	379000000	4.9	42	QAM 256	31
27	387000000	4.9	42	QAM 256	32
28	395000000	5	42	QAM 256	33
29	403000000	5.2	42	QAM 256	34
30	411000000	5.2	42	QAM 256	35
31	419000000	5.1	42	QAM 256	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	136	0
2	Locked	42	52	9
3	Locked	42	26685	29908
4	Locked	42	11	8
5	Locked	42	11	8
6	Locked	42	7	8
7	Locked	42	4	7
8	Locked	42	9	8
9	Locked	42	9	8
10	Locked	42	18	8
11	Locked	42	12	8
12	Locked	42	12	8
13	Locked	42	19	7
14	Locked	42	19	7
15	Locked	42	21	7
16	Locked	42	13	7
17	Locked	42	21	7
18	Locked	42	24	7
19	Locked	42	20	7
20	Locked	42	18	7
21	Locked	42	21	7
22	Locked	42	35	7
23	Locked	42	28	17
24	Locked	42	25	23
25	Locked	42	30	23
26	Locked	42	34	23
27	Locked	42	32	24
28	Locked	42	36	25
29	Locked	42	37	33
30	Locked	42	29	33
31	Locked	42	25	37

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47.3	5120	QAM 16	1
1	43100000	47	5120	QAM 16	2
2	36600000	46.8	5120	QAM 16	3
3	30100000	46.8	5120	QAM 16	4
4	23600000	46	5120	QAM 16	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	2	16	0
1	ATDMA	0	2	8	0
2	ATDMA	0	2	26	1
3	ATDMA	0	2	19	0
4	ATDMA	0	2	55	0

[Gareth_L]

Hello chromen.

Thanks for your post. 

Sorry to hear about the issued with your service.

I have ran a quick check on your hub and the local network.

Sadly right now we do have an SNR issue which is due to be fixed on the 13th March at 10 AM

This is logged under reference number F010517119.

If it still the same after the above date, pop back on here and we can check again for you.

Sorry if this is causing you inconvenience.

Regards,

Gareth_L

[chromen]

Hi

Thanks for the update. I’ll continue to monitor the issues and get back to you if they are still present after the 13th. 
Am I correct in assuming that the error messages in the log, timeouts, rs errors and a reduced upstream qam can all be attributed to excess line noise?

[Adri_G]

Thanks for this reply, chromen.

This is a noise-to-ratio outage on our local network so it may have affected your connection quality and stability, please rest assured our engineers are working on a fix.

Upon out latest checks, this is yet to be resolved around 10am tomorrow so please keep us posted and let us know if you need more help when this problem has cleared out.

We're eager to best assist.

[chromen]

Thanks for the response. I’ll keep you updated. 

[chromen]

Restarted hub 24 hours after maintenance work should have been completed.

No improvement

RS errors, Timeouts and QAM 16 on upstream. None of this is as it should be - see below

Either maintenance work has not been done or I have a specific issue with my connection.  Either way, I think I have been pretty patient but now need it fixed asap.

Network Log

Time Priority Description

14-03-2023 18:44:00	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-03-2023 16:39:04	notice	REGISTRATION COMPLETE - Waiting for Operational status
14-03-2023 16:39:00	notice	US profile assignment change. US Chan ID: 10; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-03-2023 16:38:54	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-03-2023 16:38:42	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-03-2023 16:38:40	notice	Honoring MDD; IP provisioning mode = IPv4
14-03-2023 16:38:18	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
14-03-2023 16:38:07	critical	Cable Modem tr069-reboot

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.7	42	QAM 256	25
2	179000000	5.4	42	QAM 256	6
3	187000000	5.4	42	QAM 256	7
4	195000000	5.7	42	QAM 256	8
5	203000000	5.6	42	QAM 256	9
6	211000000	5.8	42	QAM 256	10
7	219000000	5.7	42	QAM 256	11
8	227000000	5.6	42	QAM 256	12
9	235000000	5.6	42	QAM 256	13
10	243000000	5.4	42	QAM 256	14
11	251000000	5.4	42	QAM 256	15
12	259000000	5.4	42	QAM 256	16
13	267000000	5.6	42	QAM 256	17
14	275000000	5.6	42	QAM 256	18
15	283000000	5.7	42	QAM 256	19
16	291000000	5.8	42	QAM 256	20
17	299000000	5.6	42	QAM 256	21
18	307000000	5.8	42	QAM 256	22
19	315000000	5.7	42	QAM 256	23
20	323000000	5.7	42	QAM 256	24
21	339000000	5.7	42	QAM 256	26
22	347000000	5.6	42	QAM 256	27
23	355000000	5.7	42	QAM 256	28
24	363000000	5.6	42	QAM 256	29
25	371000000	5.4	42	QAM 256	30
26	379000000	5.3	42	QAM 256	31
27	387000000	5.3	42	QAM 256	32
28	395000000	5.4	42	QAM 256	33
29	403000000	5.6	42	QAM 256	34
30	411000000	5.6	42	QAM 256	35
31	419000000	5.6	43	QAM 256	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0	0
2	Locked	42	0	0
3	Locked	42	480	108
4	Locked	42	0	0
5	Locked	42	0	0
6	Locked	42	0	0
7	Locked	42	0	0
8	Locked	42	0	0
9	Locked	42	0	0
10	Locked	42	0	0
11	Locked	42	0	0
12	Locked	42	0	0
13	Locked	42	0	0
14	Locked	42	0	0
15	Locked	42	0	0
16	Locked	42	0	0
17	Locked	42	0	0
18	Locked	42	0	0
19	Locked	42	0	0
20	Locked	42	0	0
21	Locked	42	0	0
22	Locked	42	0	0
23	Locked	42	0	0
24	Locked	42	0	0
25	Locked	42	0	0
26	Locked	42	0	0
27	Locked	42	0	0
28	Locked	42	0	0
29	Locked	42	0	0
30	Locked	42	0	0
31	Locked	43	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47	5120	QAM 16	1
1	43100000	46.8	5120	QAM 16	2
2	36600000	46.5	5120	QAM 16	3
3	30100000	46.5	5120	QAM 16	4
4	23600000	45.8	5120	QAM 16	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	1	0

[Paulina_Z]

Hi @chromen,

Thanks for coming back to us and sorry to hear that you're still experiencing issues. 

I've taken a look at our systems and it looks like the ongoing SNR (Signal to Noise Ratio) Outage is still ongoing and the estimated fix time has been moved to tomorrow Friday 17/03/23 at 10:10am.

The fault number is F010517119. We do apologise that this issue is ongoing and impacting you. Please keep us updated on how you get on tomorrow so we can look into this further if needed.

Thank you.

[chromen]

Hi

Thanks for the update. Will monitor the situation over the weekend and update you. 

[chromen]

Latest router status data after hub reboot. Still not convinced all the issues have been fixed.

Network Log

Time Priority Description

23-03-2023 08:12:58	critical	16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-03-2023 08:12:58	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-03-2023 08:11:51	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2023 13:12:42	notice	REGISTRATION COMPLETE - Waiting for Operational status
21-03-2023 13:12:38	notice	US profile assignment change. US Chan ID: 10; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2023 13:12:33	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2023 13:12:20	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2023 13:12:18	notice	Honoring MDD; IP provisioning mode = IPv4
21-03-2023 13:11:55	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2023 13:11:43	critical	Cable Modem tr069-reboot

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	5.3	42	QAM 256	25
2	139000000	5.2	42	QAM 256	1
3	147000000	5.2	41	QAM 256	2
4	155000000	5	42	QAM 256	3
5	163000000	4.9	42	QAM 256	4
6	171000000	5.1	42	QAM 256	5
7	179000000	5	42	QAM 256	6
8	187000000	5.1	42	QAM 256	7
9	195000000	5.4	42	QAM 256	8
10	203000000	5.3	42	QAM 256	9
11	211000000	5.4	42	QAM 256	10
12	219000000	5.4	42	QAM 256	11
13	227000000	5.3	42	QAM 256	12
14	235000000	5.2	42	QAM 256	13
15	243000000	5	42	QAM 256	14
16	251000000	5	42	QAM 256	15
17	259000000	5	42	QAM 256	16
18	267000000	5.2	42	QAM 256	17
19	275000000	5.2	42	QAM 256	18
20	283000000	5.2	42	QAM 256	19
21	291000000	5.3	42	QAM 256	20
22	299000000	5.2	42	QAM 256	21
23	307000000	5.3	42	QAM 256	22
24	315000000	5.3	42	QAM 256	23
25	323000000	5.3	42	QAM 256	24
26	339000000	5.2	42	QAM 256	26
27	347000000	5.2	42	QAM 256	27
28	355000000	5.2	42	QAM 256	28
29	363000000	5.1	42	QAM 256	29
30	371000000	4.9	42	QAM 256	30
31	379000000	4.8	42	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	0	0
2	Locked	42	2	0
3	Locked	41	3	0
4	Locked	42	4	0
5	Locked	42	1	0
6	Locked	42	2	0
7	Locked	42	2	0
8	Locked	42	2304	505
9	Locked	42	1	0
10	Locked	42	1	0
11	Locked	42	0	0
12	Locked	42	4	0
13	Locked	42	1	0
14	Locked	42	4	0
15	Locked	42	2	0
16	Locked	42	6	0
17	Locked	42	0	0
18	Locked	42	1	0
19	Locked	42	0	0
20	Locked	42	4	0
21	Locked	42	1	0
22	Locked	42	1	0
23	Locked	42	4	0
24	Locked	42	0	0
25	Locked	42	2	0
26	Locked	42	7	0
27	Locked	42	2	0
28	Locked	42	3	0
29	Locked	42	2	0
30	Locked	42	2	0
31	Locked	42	5	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	47.3	5120	QAM 16	1
1	43100000	47	5120	QAM 16	2
2	36600000	46.8	5120	QAM 16	3
3	30100000	46.8	5120	QAM 16	4
4	23600000	46	5120	QAM 16	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[John_GS]

Hi @chromen 

Thanks for coming back to us.

The SNR issue you were facing has been resolved, F010517119 - ticket closed. 

Are you still having service issues? Keep us posted.