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Hub 5 error messages?

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chromen
On our wavelength

on ‎24-02-2023 16:55

I'd appreciate it if someone could help explain some of my status log entries for my Hub 5.

Hub performance seems good, although it has recently rebooted itself on a couple of occasions.

Entries are:

Network Log

24-02-2023 00:38:22

notice

US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

23-02-2023 19:30:33

critical

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

331000000

5.3

42

QAM 256

25

2

179000000

5

42

QAM 256

6

3

187000000

5

42

QAM 256

7

4

195000000

5.3

42

QAM 256

8

5

203000000

5.2

42

QAM 256

9

6

211000000

5.4

42

QAM 256

10

7

219000000

5.4

42

QAM 256

11

8

227000000

5.2

42

QAM 256

12

9

235000000

5.2

42

QAM 256

13

10

243000000

5

42

QAM 256

14

11

251000000

5

42

QAM 256

15

12

259000000

5

42

QAM 256

16

13

267000000

5.2

42

QAM 256

17

14

275000000

5.2

42

QAM 256

18

15

283000000

5.3

42

QAM 256

19

16

291000000

5.4

42

QAM 256

20

17

299000000

5.2

42

QAM 256

21

18

307000000

5.3

42

QAM 256

22

19

315000000

5.3

42

QAM 256

23

20

323000000

5.3

42

QAM 256

24

21

339000000

5.2

42

QAM 256

26

22

347000000

5.2

42

QAM 256

27

23

355000000

5.2

42

QAM 256

28

24

363000000

5.1

42

QAM 256

29

25

371000000

5

42

QAM 256

30

26

379000000

4.9

42

QAM 256

31

27

387000000

4.8

42

QAM 256

32

28

395000000

4.9

42

QAM 256

33

29

403000000

5.1

42

QAM 256

34

30

411000000

5.1

42

QAM 256

35

31

419000000

5.1

43

QAM 256

36

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

42

7

0

2

Locked

42

6

0

3

Locked

42

7974

7155

4

Locked

42

9

0

5

Locked

42

5

0

6

Locked

42

4

0

7

Locked

42

3

0

8

Locked

42

4

0

9

Locked

42

5

0

10

Locked

42

13

0

11

Locked

42

8

0

12

Locked

42

8

0

13

Locked

42

11

0

14

Locked

42

10

0

15

Locked

42

11

0

16

Locked

42

5

0

17

Locked

42

15

0

18

Locked

42

16

0

19

Locked

42

13

0

20

Locked

42

5

0

21

Locked

42

7

0

22

Locked

42

6

0

23

Locked

42

11

0

24

Locked

42

11

0

25

Locked

42

5

0

26

Locked

42

8

0

27

Locked

42

7

0

28

Locked

42

14

0

29

Locked

42

8

0

30

Locked

42

6

0

31

Locked

43

7

0

 

Thanks in anticipation. 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎24-02-2023 17:01

You need to post the Upstream as well.  There is noise on the Downstream, as noted by the PostRS errors, one for VM to fix.

The US profile changing is most likely down to noise on the line, as it's moving profiles to cope.

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎24-02-2023 17:01

You need to post the Upstream as well.  There is noise on the Downstream, as noted by the PostRS errors, one for VM to fix.

The US profile changing is most likely down to noise on the line, as it's moving profiles to cope.

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chromen
On our wavelength
In response to Adduxi

on ‎24-02-2023 17:04

Thanks for the quick response.  Upstream is:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000047.55120QAM 161
143100000475120QAM 162
23660000046.85120QAM 163
33010000046.85120QAM 164
42360000046.35120QAM 169

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0020
1ATDMA0000
2ATDMA0001
3ATDMA0000
4ATDMA00110
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Adduxi
Very Insightful Person
Very Insightful Person
In response to chromen

on ‎24-02-2023 17:09

Your US should all be QAM64, and being QAM16 is another sign of the Hub dropping down to cope with line faults.  Also too many T3 timeouts IMHO,

VM will need to send a technician to resolve unless there is a local fault.  Wait here a day or two for a VM Mod to pick this up.

In the meantime, check all the connections, from the Hub to outside are all finger tight.  Loose connections can cause noise ingress.

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chromen
On our wavelength
In response to Adduxi

on ‎24-02-2023 17:13

Thanks again.  Thought it looked odd but wasn't what the issue was.

I'm new to the forum.  You say a VM moderator will pick this up, so no need for me to contact VM directly?

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Adduxi
Very Insightful Person
Very Insightful Person
In response to chromen

on ‎24-02-2023 17:15

If you can wait a few days, a VM Mod will respond.  If you need this sorted any faster, then you will need to ring in.

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chromen
On our wavelength
In response to Adduxi

on ‎24-02-2023 17:18

Despite the issues performance is OK for now so happy to wait. Thanks again for your help.
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Ilyas_Y
Forum Team
Forum Team
In response to chromen

on ‎27-02-2023 11:42

Hi @chromen, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

No problem! Let us know how the connection goes over the next few days / weeks and we can analyse from there.
Keep us updated.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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chromen
On our wavelength
In response to Ilyas_Y

on ‎27-02-2023 14:35

Thank you for making contact.

No improvement according to the hub status messages and upstream and downstream data. Number of critical error messages and repeated changing of channels presumably in an attempt to mitigate the noise issues. 
Think it needs fixing asap. 

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chromen
On our wavelength
In response to Ilyas_Y

on ‎28-02-2023 08:54

Still critical errors on log. Noise issues. Channel changes. QAM 16

Is it specific to me or a more general problem?

Network Log

Time Priority Description
28-02-2023 05:40:19noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-02-2023 04:36:31noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-02-2023 02:56:00errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2023 06:16:30noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-02-2023 04:08:53noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-02-2023 18:43:13criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-02-2023 16:49:29noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-02-2023 16:44:26noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-02-2023 16:41:12noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-02-2023 16:36:09noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-02-2023 19:23:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-02-2023 14:55:57errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-02-2023 12:14:00noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-02-2023 12:08:56noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-02-2023 01:42:10noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-02-2023 00:38:22noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 19:30:33criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 16:07:52noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 14:25:41noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 14:24:00noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 14:18:57noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 13:57:42noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 13:52:39noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 09:45:00noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 08:41:11noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 06:54:46noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 06:49:43noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 03:22:08noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
23-02-2023 02:18:20noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 22:58:02criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
22-02-2023 15:20:19noticeUS profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 06:09:00errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
049600000475120QAM 161
14310000046.85120QAM 162
23660000046.55120QAM 163
33010000046.55120QAM 164
42360000045.85120QAM 169

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0020
1ATDMA0000
2ATDMA0001
3ATDMA00160
4ATDMA00190

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000005.742QAM 25625
21790000005.442QAM 2566
31870000005.442QAM 2567
41950000005.742QAM 2568
52030000005.642QAM 2569
62110000005.842QAM 25610
72190000005.842QAM 25611
82270000005.642QAM 25612
92350000005.642QAM 25613
102430000005.442QAM 25614
112510000005.442QAM 25615
122590000005.442QAM 25616
132670000005.642QAM 25617
142750000005.642QAM 25618
152830000005.742QAM 25619
162910000005.842QAM 25620
172990000005.642QAM 25621
183070000005.842QAM 25622
193150000005.742QAM 25623
203230000005.742QAM 25624
213390000005.742QAM 25626
223470000005.642QAM 25627
233550000005.742QAM 25628
243630000005.642QAM 25629
253710000005.442QAM 25630
263790000005.442QAM 25631
273870000005.342QAM 25632
283950000005.542QAM 25633
294030000005.642QAM 25634
304110000005.742QAM 25635
314190000005.642QAM 25636

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked42140
2Locked42511
3Locked421440912617
4Locked42100
5Locked4290
6Locked4260
7Locked4230
8Locked4250
9Locked4270
10Locked42160
11Locked42100
12Locked4280
13Locked42170
14Locked42130
15Locked42170
16Locked42110
17Locked42160
18Locked42200
19Locked42180
20Locked42140
21Locked42110
22Locked42110
23Locked42140
24Locked42140
25Locked4280
26Locked42140
27Locked42160
28Locked42180
29Locked42180
30Locked42120
31Locked42160
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