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Hub 5 connectivity

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Slatman31
Tuning in

on ‎13-09-2022 14:19

I successfully installed the Hub 5 yesterday but it keeps dropping connectivity resulting in a blue flashing light. I can resolve the issue by rebooting it but is there an issue that needs to be resolved as I don't want to do this several times a day?

I have a Wireless Access Point that is connected via a powerline adapter that I have completely disconnected to see if it was causing the issue but connectivity is still being lost. What does the blue light signify and can I resolve whatever this issue is without an engineer? 

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Slatman31
Tuning in
In response to John_GS

on ‎21-09-2022 09:07

Blue light was apparently a sign that it hadn’t completed the required updates/downloads. That combined with repairs taking place somewhere on the system contributed to the issue. 

System started working well on the Friday and have been fine since. I have connected the wireless access point via the power line adapters and no further issues. Thanks. 

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newapollo
Very Insightful Person
Very Insightful Person

on ‎13-09-2022 14:38

Hi @Slatman31 

Check that the WPS button on the back of the hub isn't stuck/pressed down.

A flashing blue light on the hub 5 is generally when shown when the WPS button has been pressed and the hub is searching for the equipment to connect to.

It might be an idea to try a hard reset too. Keep the reset button pressed in for around 45 seconds to a minute, and remove all ethernet cables before doing that. 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Slatman31
Tuning in
In response to newapollo

on ‎14-09-2022 13:47

I have tried 2 separate hard resets that fix the issue initially but the service still drops out randomly throughout the day. 

The blue light has not returned but the white light remains solid despite no internet being available. 

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John_GS
Forum Team
Forum Team
In response to Slatman31

on ‎16-09-2022 13:56

Hi Slatman31

Thanks for posting and welcome back to the community. I am sorry to hear of the issues with the new Hub 5. I have done a system check and can see you've spoke to the team since posting and we've booked you an engineer visit, let us know how this goes.

Best,

John_GS
Forum Team


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Slatman31
Tuning in
In response to John_GS

on ‎21-09-2022 09:07

Blue light was apparently a sign that it hadn’t completed the required updates/downloads. That combined with repairs taking place somewhere on the system contributed to the issue. 

System started working well on the Friday and have been fine since. I have connected the wireless access point via the power line adapters and no further issues. Thanks. 

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Matthew_ML
Forum Team
Forum Team
In response to Slatman31

on ‎23-09-2022 10:10

Hey Slatman31, thank you for letting us know this.

I am glad there isn't any more issues.

Please do reach out in the future if you do need us. Thanks 

Matt - Forum Team


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