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Hub 5 connection problem

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scottbradley571
Joining in

on ‎23-07-2022 18:49

I have tried to connect my new hub 5 and all I'm getting is a rapid flashing white light can any one help

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bitsandpcs
Fibre optic

‎23-07-2022 21:52 - edited ‎23-07-2022 21:54

When you first turn on the hub 5 it will go through an update procedure which can take upto 30min, it could be doing this if it has been activated by VM

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Tudor
Very Insightful Person
Very Insightful Person

on ‎23-07-2022 19:16

Are you an existing customer? If so if your previous hub still works then the hub5 is not activated, call Equipment activation on 0800 953 9500


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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bitsandpcs
Fibre optic

‎23-07-2022 21:52 - edited ‎23-07-2022 21:54

When you first turn on the hub 5 it will go through an update procedure which can take upto 30min, it could be doing this if it has been activated by VM

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Ilyas_Y
Forum Team
Forum Team

on ‎26-07-2022 09:08

Hey there @scottbradley571, thanks for reaching out to us.

I'm sorry to hear about the issues you're having with the Hub 5.
We can see you have spoken with the team, may I ask if you were able to get the issue resolved?

Let us know.

Kind regards.

Ilyas_Y
Forum Team

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