Hub 5 and pods not working

[Jamtheman80]

Hi,

Switched to a faster broadband package and received a new Hub 5 from a 3.5 hub and am disappointed that none of the virgin pods are working with it. Have tried switching things on and off to no avail so this looks like it'll need someone from Virgin to resolve this for me. 

[Client62]

I wish this was printed on the notes with every VM Hub ...

Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.  For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.

[Kath_F]

Hi Jamtheman80, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear your pods are not working with your new hub. This is something we can certainly sort out for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,