22-02-2023 14:55 - edited 22-02-2023 15:03
I've had the Hub 5 on a 1gbit contract for a few months now. It's been rock-solid. There's an attenuator attached (which was carried over from the Hub 4).
Software version LG-RDK_4.6.24-2206.7
The errors I see are:
warning | MDD message timeout |
critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing |
The current downstream signal stats are (edit - updated figures in post below)
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 306000000 1.2 40 QAM 256 22
2 138000000 2.9 40 QAM 256 1
3 146000000 2.7 41 QAM 256 2
4 154000000 2.7 41 QAM 256 3
5 162000000 2.6 41 QAM 256 4
6 170000000 2.5 41 QAM 256 5
7 178000000 2.5 41 QAM 256 6
8 186000000 2.4 41 QAM 256 7
9 194000000 2.6 41 QAM 256 8
10 202000000 2.4 41 QAM 256 9
11 210000000 2.4 41 QAM 256 10
12 218000000 2.3 41 QAM 256 11
13 226000000 2.2 40 QAM 256 12
14 234000000 2 41 QAM 256 13
15 242000000 2.1 41 QAM 256 14
16 250000000 2 41 QAM 256 15
17 258000000 2 41 QAM 256 16
18 266000000 1.9 41 QAM 256 17
19 274000000 1.5 40 QAM 256 18
20 282000000 1.5 40 QAM 256 19
21 290000000 1.4 40 QAM 256 20
22 298000000 1.3 40 QAM 256 21
23 314000000 1.1 40 QAM 256 23
24 322000000 1 40 QAM 256 24
25 330000000 0.8 40 QAM 256 25
26 338000000 0.7 39 QAM 256 26
27 346000000 0.6 40 QAM 256 27
28 354000000 0.5 40 QAM 256 28
29 362000000 0.6 40 QAM 256 29
30 370000000 0.7 40 QAM 256 30
31 378000000 0.6 40 QAM 256 31
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 0 0
2 Locked 40 0 0
3 Locked 41 0 0
4 Locked 41 0 0
5 Locked 41 0 0
6 Locked 41 0 0
7 Locked 41 0 0
8 Locked 41 0 0
9 Locked 41 0 0
10 Locked 41 0 0
11 Locked 41 0 0
12 Locked 41 0 0
13 Locked 40 0 0
14 Locked 41 0 0
15 Locked 41 0 0
16 Locked 41 0 0
17 Locked 41 0 0
18 Locked 41 0 0
19 Locked 40 0 0
20 Locked 40 0 0
21 Locked 40 0 0
22 Locked 40 0 0
23 Locked 40 0 0
24 Locked 40 0 0
25 Locked 40 0 0
26 Locked 39 0 0
27 Locked 40 0 0
28 Locked 40 0 0
29 Locked 40 0 0
30 Locked 40 0 0
31 Locked 40 0 0
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Admin
on 22-02-2023 15:03
After being up for a few minutes (after restarting) the figures are quite different:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 298000000 6.8 41 QAM 256 21
2 138000000 8.6 39 QAM 256 1
3 146000000 8.4 38 QAM 256 2
4 154000000 8.3 38 QAM 256 3
5 162000000 8.2 39 QAM 256 4
6 170000000 8.1 40 QAM 256 5
7 178000000 8 40 QAM 256 6
8 186000000 8 41 QAM 256 7
9 194000000 8.2 41 QAM 256 8
10 202000000 8 41 QAM 256 9
11 210000000 7.9 41 QAM 256 10
12 218000000 7.8 41 QAM 256 11
13 226000000 7.6 41 QAM 256 12
14 234000000 7.5 41 QAM 256 13
15 242000000 7.5 41 QAM 256 14
16 250000000 7.5 41 QAM 256 15
17 258000000 7.5 41 QAM 256 16
18 266000000 7.4 41 QAM 256 17
19 274000000 7.1 41 QAM 256 18
20 282000000 7 41 QAM 256 19
21 290000000 7 41 QAM 256 20
22 306000000 6.7 41 QAM 256 22
23 314000000 6.7 40 QAM 256 23
24 322000000 6.6 40 QAM 256 24
25 330000000 6.3 40 QAM 256 25
26 338000000 6.3 40 QAM 256 26
27 346000000 6.2 40 QAM 256 27
28 354000000 6.1 40 QAM 256 28
29 362000000 6.1 40 QAM 256 29
30 370000000 6.2 40 QAM 256 30
31 378000000 6.2 40 QAM 256 31
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 38 696
2 Locked 39 366 42
3 Locked 38 758 43
4 Locked 38 2373 43
5 Locked 39 48 43
6 Locked 40 47 41
7 Locked 40 6 42
8 Locked 41 172 685
9 Locked 41 968 655
10 Locked 41 279 142
11 Locked 41 150 168
12 Locked 41 1178 777
13 Locked 41 1181 159
14 Locked 41 904 56
15 Locked 41 634 181
16 Locked 41 1805 662
17 Locked 41 145 153
18 Locked 41 71 279
19 Locked 41 69 301
20 Locked 41 79 410
21 Locked 41 78 525
22 Locked 41 78 611
23 Locked 40 241 1006
24 Locked 40 253 1108
25 Locked 40 96 794
26 Locked 40 82 390
27 Locked 40 64 426
28 Locked 40 410 572
29 Locked 40 79 1499
30 Locked 40 2513 14654
31 Locked 40 2672 24070
on 24-02-2023 17:42
Hi Macrosscriven 👋
We need to complete a Pin hole reset of the Hub in an attempt to resolve any unfound issues. Do this by holding a pen in the reset hole on the back of the Hub for 30 seconds. This will reboot the Hub and reset all Hub settings to default. If you have made any changes to the Hub's wireless settings you may need to reconnect your wireless devices to the Hub as the WiFi settings will now be back to default.
Our diagnostics on your home network and Hub have not found any issues that could account for connection drop-outs. This means that the issues are most likely due to the equipment being used in the home.
All of the available checks have been performed on our network, however, you can also view the service status in your area.
Additionally, it is beneficial to reboot both your Hub and devices occasionally to help maintain a healthy network connection.
Thanks,
Megan_L
on 24-02-2023 17:43
on 27-02-2023 11:02
Thank you for trying @marcosscriven
I have run a test on your service and I can see there may be issues with your hub power levels that may be affecting your service. For this reason, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.
Thanks,