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Hub 5 Really Slow / Cannot connect

Liam1292
Joining in

on ‎23-12-2021 18:50

Hello,

we have just recently upgraded to Hub 5 after being on Hub 4 (No problems what so ever).

Now the internet is really slow / keeps timing out the wifi on Pc's / Phones. Connecting Tv's sems fine but thats only for netflix?

Is the modem fault or is there any sort of settings I can change to make it faster? (5ghz / 2.4ghz wifi is equaly as bad.

Wired seems okay

Thanks for any advice!

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3 REPLIES 3

gary_dexter
Alessandro Volta

on ‎23-12-2021 19:04

How does a wired connection behave in comparison?


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Liam1292
Joining in
In response to gary_dexter

on ‎24-12-2021 12:18

Im on 200MB connection, webbrowsers load up fast, don't get constant buffering on stuff like youtube and download seems fine. Just struggling doing anything on wifi really

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Adduxi
Very Insightful Person
Very Insightful Person
In response to Liam1292

‎24-12-2021 16:00 - edited ‎24-12-2021 16:01

Try splitting the SSID and disable all the Smart Optimisation features on the WiFi.  The Hub 5 is still in trials, so expect a few issues.  Also, I believe the ax mode can't be switched off for older wifi devices that maybe need b/g/n mode.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.

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