on 18-12-2021 14:05
Hi there,
I used to have a hub 3 that would regularly disconnect and was impressed that for the first week my new hub 5 would be online 24/7. It was a miracle.
Now about 2 weeks later I am plagued with packet loss and random high latency every few seconds, see image attached.
I had a technician come round who had no idea how to test my internet other than speedtest on his phone. It was honestly embarassing, he didn't know what BQM was or even what I was doing when pinging google.
Please help.
Thanks,
Jon
on 10-01-2022 16:06
Same engineer out again, didn't bother changing anything as it was working today and he was comparing to last time. Here are my BQM's for the last 4 days.
on 12-01-2022 13:02
Worked fine for 2 days then issue has come back. I say "fine" but really any % packet loss is bad. It's bad that I'm now considering 0-5% packet loss a good thing.
on 13-01-2022 22:13
on 14-01-2022 01:05
does ping to 194.168.4.100 drop as much?
on 14-01-2022 09:28
I'll check as soon as i'm back online. Currently have 0 internet right now.
on 14-01-2022 09:54
Yes it does I'm afraid.
on 14-01-2022 10:14
I should also mention I've been moved onto the hub 4 now.
on 14-01-2022 10:35
on 14-01-2022 10:38
Thanks for the reply. Its been changed about 2 or 3 times now.
on 15-01-2022 08:00
Morning all,
Can't even watch TV today, 80% packet loss...
I called Virgin yesterday who were unable to book me a senior technician to come out. They said their manager would call back. I received a phone call from a virgin customer service rep asking when I'm moving house and they'll setup my move for me?!?!?! I never said I was moving house! I explained the issue and they said their manager would call me back. No phone call since.