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Hub 5 Order Issue

glenhill68
Joining in

on ‎03-11-2022 18:35

Hi. 

Did anyone else order a new free Hub 5? I ordered a couple of weeks ago on the Virgin website and booked it for 4th November but have heard nothing since.

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

on ‎04-11-2022 15:45

VM have stopped the free upgrades for the moment. This is to preserve stocks for new 1GB customers. Its probably because of that.

What package are you on?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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glenhill68
Joining in
In response to jbrennand

on ‎12-11-2022 17:42

250mb. Had a text saying it is being delivered on 1st December.

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jbrennand
Very Insightful Person
Very Insightful Person
In response to glenhill68

on ‎12-11-2022 19:30

Can you report back if it arrives - their "policy" may have changed now 🙂

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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