Hub 5 - Modem Mode - BT Whole Home won't connect

[Tsubodai14]

Hi

I've set up my hub 5 this morning. I'm using all 4 ethernet ports, with VM ethernet in port #1.

My Whole Home mesh worked fine in router mode but, when switching to modem mode it won't connect.

I've read about putting the mesh ethernet in port 1 and restarting the router, but that doesn't seem to work either.

Am I missing something?

[jem101]

What you are missing is a router! The BT Whole Home system is just a meshed WiFi set of access points, if you want to use them, then the VM Hub has to be left in router mode.

[Tsubodai14]

Thanks jem, that sounds logical but it's always worked in the past. The idea is that disabling the VM wifi creates less network "noise" and can help performance.

[Tsubodai14]

Edit to add - back in modem mode it all works ok, but the VM network isn't visible, lol.
Well, it's working, I suppose!