Hub 5 Flashing green

[Stoke2010]

Hi,

I have a hub 5 in modem mode internet currently working but getting a green flashing light on the box for over 5 hours now.

Network Log has the following:-

02-08-2022 19:08:50	error	SW upgrade Failed before download - File not Present
02-08-2022 19:08:50	notice	SW Download INIT - Via Config file cmreg-vmdg660-bbt062-b.cm

Also getting Internal server error when trying to view status and downstream.

Tried factory reset from the modem menu. Rebooted etc still the same.

Any ideas?

Thanks

[jbrennand]

Any known issues being reported ?

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

[PhatEd]

I'm getting exactly the same at the moment. Landline that goes through the modem is down as well. Tried the same reboots to no avail.

I'm showing this version information. Not sure if this correlates with yours?

Hardware version: 1.1

Software version: LG-RDK_2.9.28-2106

[Stoke2010]

Don't have landline.

My version:-

Hardware version:1.1

Software version:LG-RDK_2.23.11-2106.14

No idea if thats new older or what.

Still the same now.  I do not get anymore attempt to download or trying to update.

[Matthew_ML]

Hey stoke2010, thank you for reaching out and I am sorry to hear your Hub5 has a flashing green light on it.

Please can you confirm if you have tried the router out of modem mode and it's still flashing green?

Also when you say you have it modem mode are you running a mesh system through it? Thanks 

[Tudor]

I’ve seen a failed update before on a hub5 and the solution was a replacement hub.

[PhatEd]

Mine has now updated on its own. Took about 3 days of flashing green light.

Now currently showing Hub 5 on the router page rather than Hub 3 as it was before

[Stoke2010]

Well just changed it back to router and I get the white light on the front and all the menus use work again.

Moved it back in to modem mode and it’s now sitting at a solid green light.  The menus are working again now as well so can now see downstream and status pages.

I have it connected to an asus router with 2 x omada tp link access points.

Thanks

[Matthew_ML]

Hey Stoke2010, okay thank you for letting me know this I appreciate it.

How has the connection been over the weekend is everything working as it should do now, any issue at all? 

If you would like to post any results you have please do and I can take look.

I have also taken another look and everything is look prefect and I cannot see any issues at all. Thanks 

[Stoke2010]

Hi,

Yes connection has been fine over the weekend and no issues.  

I will post results just so you can see if anything is a miss.

Item Status Comments

Acquired Downstream Channel(Hz)	362000000	Locked
Ranged Upstream Channel(Hz)	46200000	Ranged
Provisioning State	Online	Operational

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	362000000	1.3	38	QAM 256	1
2	370000000	1.2	38	QAM 256	2
3	378000000	1.3	38	QAM 256	3
4	386000000	1	38	QAM 256	4
5	394000000	1	38	QAM 256	5
6	402000000	0.7	38	QAM 256	6
7	410000000	0.6	38	QAM 256	7
8	418000000	0.6	38	QAM 256	8
9	426000000	0.5	38	QAM 256	9
10	434000000	0.6	38	QAM 256	10
11	442000000	0.5	38	QAM 256	11
12	450000000	0.8	38	QAM 256	12
13	458000000	0.9	38	QAM 256	13
14	466000000	1.1	38	QAM 256	14
15	474000000	1.3	39	QAM 256	15
16	482000000	1.4	39	QAM 256	16
17	490000000	1.6	39	QAM 256	17
18	498000000	1.4	39	QAM 256	18
19	506000000	1.5	39	QAM 256	19
20	514000000	1.5	39	QAM 256	20
21	522000000	1.7	39	QAM 256	21
22	530000000	1.8	39	QAM 256	22
23	538000000	1.9	39	QAM 256	23
24	546000000	1.9	39	QAM 256	24
25	554000000	2	39	QAM 256	25
26	562000000	2.2	40	QAM 256	26
27	570000000	2	39	QAM 256	27
28	578000000	1.9	39	QAM 256	28
29	586000000	1.7	39	QAM 256	29
30	594000000	1.8	39	QAM 256	30
31	602000000	1.8	39	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38	19	18513
2	Locked	38	20	16758
3	Locked	38	19	15997
4	Locked	38	20	13599
5	Locked	38	19	13186
6	Locked	38	60	14196
7	Locked	38	19	13330
8	Locked	38	20	11627
9	Locked	38	24	10774
10	Locked	38	21	10411
11	Locked	38	21	9005
12	Locked	38	19	8213
13	Locked	38	69	8933
14	Locked	38	0	7084
15	Locked	39	10	6990
16	Locked	39	10	6298
17	Locked	39	0	5816
18	Locked	39	0	5896
19	Locked	39	0	5765
20	Locked	39	0	4497
21	Locked	39	0	3289
22	Locked	39	0	3149
23	Locked	39	0	3392
24	Locked	39	0	3296
25	Locked	39	0	3795
26	Locked	40	0	3916
27	Locked	39	0	3811
28	Locked	39	0	4718
29	Locked	39	55	5321
30	Locked	39	0	3989
31	Locked	39	0	2507

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	43.3	5120	QAM 64	1
2	39400000	43.8	5120	QAM 64	2
3	32600000	44	5120	QAM 64	3
4	25800000	44.3	5120	QAM 64	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file

Allowed

1

Enabled

3.1

cmreg-vmdg660-bbt062-b.cm

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate

104712

402500089 bps

42600 bytes

0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type

104711

38500089 bps

42600 bytes

0 bps

42600 bytes

Best Effort

Network Log

Time Priority Description

09-08-2022 21:07:51	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:30:36	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:30:23	notice	REGISTRATION COMPLETE - Waiting for Operational status
06-08-2022 18:30:16	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:12	notice	TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:10	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:10	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:10	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:08	notice	Honoring MDD; IP provisioning mode = IPv4
06-08-2022 18:29:05	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:05	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:05	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:01	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:00	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:00	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:29:00	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:28:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-08-2022 18:28:55	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Thanks for taking a look.